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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-to-end learning experience design, including strategy development, stakeholder engagement, and impact measurement. Proficient in leveraging data and insights to inform learning solutions and drive organizational transformation.
Highest-signal resume keywords
Learning Experience DesignStakeholder EngagementData Analysis and InterpretationInstructional Design MethodologiesChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Learning Pathway DesignPerformance Metrics DefinitionContent DevelopmentProject ManagementPortfolio Management
Soft Skills
Advanced Communication SkillsTeam LeadershipInnovative MindsetOrganizational SkillsFacilitation Skills
Tools & Technologies
ArticulateAdobe CaptivateCerosGenerative AI ToolsAI Content Development Tools
Industry Keywords
FSS AcademyADDIE FrameworkSAM FrameworkTransformation LearningContinuous Improvement
About the role
Key responsibilities & impact- Own FSS Academy end-to-end, including strategy, experience design, content portfolio, delivery, communications, stakeholder engagement, and impact measurement
- Own the FSS Academy vision, strategy, roadmap, and governance aligned to FSS priorities and transformation goals
- Identify capability gaps, learner needs, and growth opportunities using stakeholder insights, data, and market trends
- Prioritize the FSS Academy portfolio and investments based on business value, learner impact, and strategic outcomes
- Design end-to-end learning pathways, programs, resources, and communications
- Translate business and transformation priorities into scalable learning solutions and product requirements
- Ensure offerings are learner-centered, accessible, and aligned to business outcomes
- Position FSS Academy as the primary channel for transformation learning, adoption, and communication
- Translate complex transformation priorities into learning journeys, communications, and leadership resources
- Present Academy strategy, performance, and recommendations to senior leaders
- Lead launches and adoption strategies that drive awareness, engagement, and action
- Partner with FSS L&D peers to deliver integrated learning solutions
- Oversee operations, governance, communications, and continuous process improvement
- Define success metrics and measure impact across engagement, adoption, capability growth, and business outcomes
- Leverage data, dashboards, and stakeholder feedback to inform priorities and decisions
- Evaluate portfolio performance and drive continuous improvement through insights and recommendations
- Cultivate a diverse and inclusive culture
- Collaborate with internal and external stakeholders, including BU Finance Leaders, Compliance, Procurement, Legal, and Finance teams
- Build and train high-performing teams while modeling I 2 CARE and ILEAD behaviors
- Drive operational maturity through automation and self-service capabilities
- Complete work accurately and timely in a high-pressure environment
Requirements
What you’ll need- Degree, or equivalent experience
- At least 3 years of relevant experience
- Experience owning a product, platform, portfolio, academy, or enterprise learning experience through the full lifecycle
- Experience presenting strategies, recommendations, and performance insights to senior leaders
- Experience defining metrics, interpreting data, and using insights to guide priorities and improve outcomes
- Experience applying instructional design methodologies
- Experience with authoring tools such as Articulate, Adobe Captivate, Ceros, or similar
- Experience leveraging AI tools in content development, instructional design, or learning technology
- Working knowledge of generative AI, prompt engineering, and emerging agentic AI capabilities
- Experience managing or working on small matrixed teams and leading projects across functional boundaries
- Familiarity with ADDIE or SAM learning frameworks is a plus
- Resourceful, innovative, and entrepreneurial mindset
- Advanced writing, storyboarding, and verbal communication skills
- Polished presentation and visual design skills
- Proven results as a Change Manager/Leader or project manager
- Ability to identify connections between skillsets and strategic objectives
- Ability to organize and lead multiple projects and tasks concurrently
- Ability to facilitate and communicate effectively in a hybrid environment
- Ability to work in a traditional office environment
- Willingness to travel 10%
- Large amount of computer-based work required
Benefits
Comp & perks- Competitive compensation package
- Annual bonus may be offered
- Long-term incentive opportunities may be offered
- Equal employment opportunities
- Reasonable accommodation for job search or application
