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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and strategic account advocacy, with a strong focus on data analysis and insights reporting to optimize healthcare technology solutions. Proficient in collaborating across departments to enhance customer satisfaction and drive contract success.
Highest-signal resume keywords
Customer Relationship ManagementData Analysis and Insights ReportingHealthcare Technology ExperienceSalesForce Proficiency340B Program Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data MiningProject ManagementContract Lifecycle ManagementSoftware ImplementationHealthcare Revenue Cycle Knowledge
Soft Skills
CommunicationCollaborationProblem-SolvingCustomer Advocacy
Tools & Technologies
Microsoft Office SuitePower BIWebExMS TeamsSFTP
Certifications & Qualifications
340B ACE Preferred
Industry Keywords
340BPharmacy OperationsCustomer SatisfactionHealthcare TechnologyEDI Standards
About the role
Key responsibilities & impact- Serve as the primary contact, internal and external customer liaison, and customer advocate for strategic accounts
- Represent Macro Helix at the pharmacy level through scheduled calls and ongoing communication with C-suite stakeholders
- Develop understanding of customer business, strategic needs, and priorities
- Develop and deliver quarterly business reviews at all organizational levels, including C-suite
- Deliver weekly, monthly, and quarterly status and results presentations to internal and external stakeholders
- Perform exploratory data analysis, generate and test hypotheses, and uncover trends to optimize 340B programs
- Identify new opportunities for McKesson enterprise products and services and partner with sales on contract expansion
- Use technical tools and quantitative data to manage customer portfolio contract success, satisfaction, and renewal
- Prepare insights reporting, including analysis and research
- Develop and implement client relationship management strategies
- Partner with sales to identify opportunities in McKesson software and services
- Collaborate with sales, customer service, product, IT, finance, and operations departments
- Provide product and service expertise and ongoing support to internal teams
- Act as subject matter expert for the assigned customer portfolio
- Facilitate issue resolution across the McKesson enterprise
- Manage special projects based on customer initiatives
- Maintain premier customer satisfaction measured through direct customer surveys
Requirements
What you’ll need- Degree or equivalent and typically requires 2+ years of relevant experience
- 4-year degree in related field or equivalent experience
- 2+ years of experience in customer service or account management
- 1+ years in healthcare technology
- Proficient in CRM software such as SalesForce
- Proficient in Microsoft Office Suite, including Office, Fabric, PowerApps, Power BI, and Power Reports
- Experience with web-based training applications such as WebEx and MS Teams
- Working knowledge of sales and contract lifecycle
- Working knowledge of software implementation
- Working knowledge of EDI and interfacing/integration industry standards
- Working knowledge of data flows across platforms, including SFTP, Snowflake, and secure email applications
- Working knowledge of the hospital revenue cycle
- Prior hospital and retail pharmacy operations knowledge
- Prior exposure and/or knowledge of 340B
- Working knowledge in data mining and analysis
- Project and program management experience
- Ability to travel 20% nationally
- Must be authorized to work in the US unrestricted; position is not eligible for sponsorship
- 340B ACE preferred
- 1+ years in compliance and government affairs preferred
Benefits
Comp & perks- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
- Hybrid work arrangement: minimum of two days per week on-site and remaining days remotely
- Equal employment opportunities
- Reasonable accommodation for applicants with disabilities