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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in program management and digital strategy, with a strong focus on delivering automation solutions and improving operational workflows in 3PL environments. Proven ability to manage cross-functional teams and track program KPIs for senior leadership.
Highest-signal resume keywords
Program ManagementDigital StrategyBusiness Process ImprovementAutomation Solutions Deployment3PL Operations Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AutomationWorkflow EnhancementKPI TrackingCross-Functional CoordinationRisk Management
Soft Skills
Stakeholder ManagementProblem SolvingCommunication
Tools & Technologies
AI SolutionsLogistics SoftwareSelf-Service Deflection Measurement
Certifications & Qualifications
PMPAgileSix Sigma
Industry Keywords
3PLHealthcare OperationsDigital Transformation
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Own the delivery roadmap for all 3PL digital transformation workstreams, managing milestones, risks, and cross-functional coordination
- Drive automation of low-complexity inbound volume across 3PL channels
- Coordinate with Digital Strategy Specialists to deploy solutions
- Manage operational stakeholder relationships and secure commitment to workflow changes and adoption
- Track and report progress and KPIs for 3PL workstreams
- Partner with external vendors on build requirements, delivery schedules, and solution acceptance
- Identify and resolve cross-functional blockers between Digital Strategy and 3PL operational partners
- Apply business process improvement methods to identify automation opportunities and recommend workflow enhancements
Requirements
What you’ll need- 7 or more years of experience in program management, digital strategy, or business process improvement
- Demonstrated ability to deliver measurable automation or efficiency outcomes across high-volume operational workflows
- Experience managing cross-functional delivery programs without direct authority over stakeholders
- Experience tracking and reporting on program KPIs for senior leadership audiences
- Bachelor's degree in Business, Operations Management, Information Systems, or a related field
- Direct experience with 3PL or similar healthcare operations workflows
- Experience deploying AI or automation solutions in contact center and logistics environments
- PMP, Agile, or Six Sigma certification
- Familiarity with self-service deflection measurement and automation ROI tracking
- Advanced degree or equivalent professional certification
Benefits
Comp & perks- Competitive compensation package
- Annual bonus may be offered
- Long-term incentive opportunities may be offered
- Benefits information provided via McKesson Total Rewards
