Coordinator, Learning Solutions

McLean & Company

. Accurately schedule and track a variety of multi-week programs, providing regular reporting and communications to partners .

Posted 9/17/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong coordination and administrative skills in managing multi-week programs and client-facing products, with a focus on effective communication and problem-solving. Proficient in utilizing Microsoft Office 365 and learning management systems to enhance client service and support learner experiences.

Highest-signal resume keywords

Program CoordinationMicrosoft Office 365Learning Management System AdministrationStrong Communication SkillsCustomer Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program SchedulingProcess DevelopmentTechnical TroubleshootingData ReportingProblem Solving

Soft Skills

Time ManagementInterpersonal SkillsCollaborationAdaptabilityCustomer Service

Tools & Technologies

Microsoft TeamsLearning Platforms

Industry Keywords

Client CoordinationTraining LogisticsMulti-Week ProgramsCohort RegistrationEntrepreneurial Environment

About the role

Key responsibilities & impact

Accurately schedule and track a variety of multi-week programs, providing regular reporting and communications to partners
Develop and iterate coordination and administrative processes for client-facing products
Own registration of new cohorts and learners in multiple software systems
Work with facilitators to provide live in-session support to learners
Manage breakout rooms and troubleshoot technical difficulties
Work directly with clients to coordinate and manage all aspects of training logistics
Coordinate with the Learning Solutions Team to craft detailed responses to inquiries through various mediums
Troubleshoot the learning management system and identify opportunities to improve client service
Prepare accurate daily reporting for internal and client-facing use
Communicate and work closely with internal teams to navigate client requests, scheduling changes, and other tasks

Requirements

What you’ll need

Excellent precision with detailed documents
Intermediate skills in Microsoft Office 365 (Excel, Word, and PowerPoint)
Aptitude and enjoyment in learning new technologies quickly
Ability to apply structured problem solving and process skills to complex problems and projects
Excellent time management skills, with ability to handle multiple priorities, meet daily deadlines, and respond to changing focus
Strong written and verbal communication skills
Strong customer focus
Exceptional interpersonal and collaboration skills
Ability to thrive in an entrepreneurial and collaborative work environment
College diploma or equivalent experience in coordination
Able to work business hours in Eastern Time
Flexibility to accommodate clients in other time zones
Intermediate skill with Microsoft Teams is desirable
Experience handling the administration of learner experiences within a learning platform is desirable

Benefits

Comp & perks

Full-time remote work arrangement
Opportunity to work with diverse individuals and a collaborative community
Opportunities to stretch and grow professionally
Flexible hours may be required to accommodate clients in other time zones