Director, Learning Solutions

McLean & Company

. Lead, coach, and develop a small team of managers/directors and gig workers responsible for program delivery .

Posted 9/15/2026full-timeRemote • CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in facilitation, coaching, and team leadership within Human Resources, leveraging ICF PCC-level competencies to enhance team performance and client engagement. Proficient in managing complex people issues and fostering a collaborative culture while utilizing strong analytical and project management skills.

Highest-signal resume keywords

ICF PCC CertificationFacilitation ExperiencePeople Leadership ExperienceProject Management SkillsClient Needs Assessment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

FacilitationCoachingPerformance ManagementProject ManagementData AnalysisAdult Learning PrinciplesQuality AssuranceOrganizational SkillsTime ManagementProblem Solving

Soft Skills

CollaborationActive ListeningCritical ThinkingCommunicationAdaptability

Tools & Technologies

Microsoft TeamsPowerPointOutlookMicrosoft Suite

Certifications & Qualifications

ICF PCC Certification

Industry Keywords

Human ResourcesCorporate EnvironmentClient FocusTeam DynamicsTraining FacilitationLeadership DevelopmentEngagement StrategiesGig Economy

About the role

Key responsibilities & impact

Lead, coach, and develop a small team of managers/directors and gig workers responsible for program delivery
Provide guidance on complex people issues, including performance management, engagement, and team dynamics
Foster a high-performance, accountable, and collaborative team culture
Co-lead facilitator excellence and quality assurance practices, including shadowing and giving feedback
Facilitate training offerings primarily for leader and HR audiences using creative techniques aligned with adult learning principles
Deliver external-client coaching using ICF PCC-level proficiencies and competencies
Conduct effective coaching conversations using active listening and powerful questions
Manage assigned cohorts through meet-and-greets, tailoring, and serving as main point of contact for decision-makers
Partner with commercial teams to demonstrate proof of concept, assess client needs, and scope requirements
Maintain current offerings, including piloting and iterating program design
Liaise between Learning Solutions delivery and production for product updates
Collaborate with operations to develop and execute scheduling strategies across full-time, contract, and gig talent

Requirements

What you’ll need

7+ years of facilitation experience, preferably online facilitation using Teams platform
5+ years experience in HR in corporate environment
Minimum 10 years of people leader experience in Human Resources
Client focused, with a demonstrated ability to assess client needs
ICF certification at minimum PCC level
Collaborative, with superior listening, critical thinking, and quality assurance skills
Strong organizational, project and time management skills
Proven ability to switch quickly between high priority tasks
Proven attention to detail and comfort in making strategic recommendations using large data sets
Demonstrated ability to solve problems and make informed decisions with broader business understanding
Strong analytical and critical thinking, project management, collaboration, communication, and key player management skills
Demonstrated experience facilitating at both the first-time leader and senior leader level
Ability to thrive in a rapidly changing work environment with complex personalities and situations
Proficient in PowerPoint, Outlook, Teams and other Microsoft suite products
University degree in HR, Adult Education, IO Psychology, Business or related post secondary program
Willingness to work business hours in EST with flexibility to accommodate clients in different time zones

Benefits

Comp & perks

Equal opportunity employer committed to diversity and inclusion
Accommodation available to applicants throughout the recruitment and hiring process upon request
Community and collaboration
Opportunities to stretch and grow
Team success celebrated
Remote work in Canada with flexibility to accommodate clients in different time zones