L&D Quality Lead

McLean & Company

. Serve as the quality assurance lead for Learning Solutions content .

Posted 9/15/2026full-timeRemote • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality assurance for Learning Solutions content, with a strong focus on developing and maintaining quality standards, scorecards, and governance frameworks. Proven ability to analyze data, manage external vendors, and collaborate with cross-functional teams to enhance content quality and member experience.

Highest-signal resume keywords

Quality Assurance LeadershipVendor ManagementData Analysis and InsightsInstructional Design PrinciplesProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Standards DevelopmentScorecard MaintenanceContent Quality EvaluationProcess ImprovementPerformance MeasurementData Trend AnalysisContent ProductionProject ScopingWorkflow DevelopmentAnalytics Reporting

Soft Skills

Analytical ThinkingCollaborationCommunicationInfluencing SkillsAdaptability

Tools & Technologies

Microsoft 365Power BIExcelPowerPointOutlookTeams

Certifications & Qualifications

Project Management CertificationQuality CertificationProcess Improvement CertificationAnalytics CertificationLearning and Development Certification

Industry Keywords

Learning and DevelopmentContent DevelopmentQuality AssuranceConsultingProfessional Services

About the role

Key responsibilities & impact

Serve as the quality assurance lead for Learning Solutions content
Ensure deliverables align with research standards, instructional design principles, accessibility requirements, and member expectations before release
Lead content quality alignment sessions across reviewers
Develop, maintain, and continuously improve quality standards, scorecards, and governance frameworks
Analyze quality data to identify trends and risks and provide actionable insights and recommendations
Identify process gaps and implement sustainable solutions that improve efficiency, consistency, scalability, and member experience
Scope outsourced projects and establish expectations
Manage external vendors and outsourcing partners responsible for content development, maintenance, and production support
Coordinate reviews and provide partners with consolidated feedback
Monitor partner performance and maintain relationships that strengthen capacity, reliability, quality, and delivery outcomes
Analyze vendor performance data and recommend improvements
Collaborate with Learning Solutions leaders, delivery teams, vendors, and cross-functional stakeholders to solve problems and implement scalable solutions

Requirements

What you’ll need

Degree or diploma in Business, Human Resources, Organizational Development, Adult Education, Project Management, QA or Operations Management, or a related field
8+ years of experience in Learning & Development, Quality Assurance, Content Production, or a related discipline
Experience reviewing and quality-assuring L&D content against established standards, scorecards, rubrics, or evaluation frameworks
Experience managing external vendors, agencies, outsourcing partners, or third-party service providers, including project scoping, expectations, timelines, quality standards, and delivery accountability
Experience developing and improving quality standards, governance frameworks, operating procedures, workflows, processes, and performance measurement practices
Experience developing and maintaining scorecards, key performance metrics, and reporting; ability to analyze data, identify trends, and provide actionable insights and recommendations
Familiarity with instructional design principles and evaluating content quality within a learning and development environment
Strong analytical and critical thinking, project management, collaboration, communication, and key player management skills
Ability to thrive in a rapidly changing work environment with complex personalities and situations
Demonstrated ability to influence, build alignment, and drive accountability without direct authority
Advanced proficiency in Microsoft 365 applications, including Excel, PowerPoint, Outlook, and Teams
Experience with Power BI or other reporting and analytics tools is an asset
Experience within consulting, advisory, research, professional services, or membership-based organizations is an asset
Experience in learning content development and research is an asset
Experience working with global teams, vendors, or organizations is an asset
Relevant professional certifications in project management, quality, process improvement, analytics, and learning and development are an asset

Benefits

Comp & perks

Remote work arrangement
Flexibility to accommodate clients and partners in different time zones
Community and collaboration
Opportunities to stretch and grow
Diversity and inclusion
Accommodation throughout the recruitment and hiring process upon request