Client Coordinator – Lead

MCMC

. Support the department and ensure client inquiries and product lines are completed on time and to high quality standards .

Posted 11/6/2026full-timeRemote • Georgia • United StatesSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong clerical skills with proficiency in Microsoft Office Suite and a comprehensive understanding of HIPAA regulations. Capable of managing client relationships, ensuring compliance, and providing exceptional communication and support in a fast-paced environment.

Highest-signal resume keywords

Clerical ExperienceHIPAA ComplianceMicrosoft Office SuiteClient Relationship ManagementExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical DutiesData EntryReport Status MonitoringMathematical ComputationQuality Assurance Knowledge

Soft Skills

Ability to Work IndependentlyTime ManagementAbility to Maintain ConfidentialityStress ManagementAdaptability

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft PowerPointMicrosoft ExcelInternet

Industry Keywords

ERISA ComplianceMedical Office SupervisionInsurance Industry KnowledgeClient InquiriesTraining and Development

About the role

Key responsibilities & impact

Support the department and ensure client inquiries and product lines are completed on time and to high quality standards
Advise team members by answering departmental questions and assisting with continuous training
Maintain daily contact with QA regarding workflow and pending report status
Respond to client and representative inquiries about questions, report status, concerns, and information requests
Assist with physician and customer complaints or quality assurance issues
Escalate client issues to upper management as needed
Enter and retrieve client or examinee information using appropriate systems and databases
File and archive open and closed cases
Monitor and verify current client information and document client-specific guidelines in the database
Help maintain client relationships and meet client-specific requirements
Provide backup to department team members
Perform clerical duties including typing, filing, emailing, and proofreading
Ensure compliance with federal ERISA and state mandates
Provide management with insight on consultant quality, availability, and compliance
Participate in developing and implementing policies and procedures
Participate in educational and training activities
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of one to three years clerical experience; or equivalent combination of education and experience preferred
Experience supervising in a medical office or insurance industry preferred
Complete knowledge of general computer, fax, copier, scanner, and telephone
Knowledge of Microsoft Word, Outlook, PowerPoint, Excel, and the Internet
Ability to add, subtract, multiply, and divide using whole numbers and decimals; ability to compute rates and percentages
Full understanding of HIPAA regulations and compliance
Ability to follow instructions and respond accurately to management directions
Exceptional communication skills
Ability to work independently, prioritize work, and use time efficiently
Ability to maintain confidentiality
Ability to work well under pressure and stressful conditions
Ability to manage change, delays, or unexpected events appropriately
Must maintain a professional and clean appearance consistent with company standards

Benefits

Comp & perks

100% remote work environment
Consistent Monday-Friday schedule (8:30am-5:00pm EST)
Opportunity to take on a leadership role and influence team success
Collaborative and supportive culture focused on professional growth
Medical, vision, and dental benefits
Paid time off
401k