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MD Revenue Group

Customer Service Representative

MD Revenue Group

. Assist patients in resolving billing issues .

Posted 9/18/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively assisting patients with billing issues and complaints while maintaining accurate documentation. Proficient in navigating multiple systems to meet performance metrics and ensure reliable communication.

Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsDe-Escalation SkillsPerformance Metrics AchievementMulti-System Navigation

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Billing Issue ResolutionPayment Plan SetupComplaint HandlingDocumentation SkillsHigh School Diploma or GED
Soft Skills
Strong CommunicationDe-EscalationReliability
Tools & Technologies
Multiple Systems NavigationHigh Speed Internet Connection
Certifications & Qualifications
Background CheckDrug ScreenFinancial Check
Industry Keywords
Call Center ExperiencePatient AssistanceCustomer Complaints

About the role

Key responsibilities & impact
  • Assist patients in resolving billing issues
  • Handle complaints and set up payment plans
  • Handle inbound calls from patients regarding bills
  • Document customer complaints, issues, and interactions in appropriate systems
  • Meet performance metrics provided by the management team
  • Perform other duties as needed and assigned by the supervisor

Requirements

What you’ll need
  • High school diploma or GED
  • Customer service/call center experience preferred
  • Strong communication and de-escalation skills
  • Comfortable navigating multiple systems at once
  • Reliable attendance
  • Must pass a 7-year Background Check, Drug Screen, and Financial Check
  • High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps

Benefits

Comp & perks
  • 100% Paid Training
  • 401(k) matching
  • Paid Time off (PTO) – Up to 10 days your first year!
  • 8 Paid Holidays – Including your birthday!
  • Referral Program
  • Employee Assistance Program (EAP)
  • Growth & Continued Training
  • Dental & Vision insurance
  • Health insurance (including Long & Short-Term Disability)
  • Life insurance (Company Paid)