Customer Success Manager

MDaudit

. Develop and manage ongoing strategic partnerships with the MDaudit customer base .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management within the healthcare sector, focusing on relationship building, customer satisfaction, and retention strategies. Proficient in utilizing Salesforce and Microsoft Office Suite to manage customer interactions and drive product engagement.

Highest-signal resume keywords

Customer Success ManagementHealthcare ComplianceSalesforce ProficiencyExecutive-Level CommunicationInterpersonal Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Health AnalysisRisk Metrics ApplicationRevenue Cycle ManagementProject OversightCoding and AuditingData Flow UnderstandingCustomer Retention StrategiesUpsell Opportunity IdentificationContract ComplianceMulti-Project Management

Soft Skills

Problem ResolutionOrganizational SkillsStakeholder InfluenceJudgment and PrioritizationFlexibility in Dynamic Environments

Tools & Technologies

SalesforceMicrosoft Office Suite

Industry Keywords

Healthcare SettingCustomer EngagementCustomer SatisfactionExecutive Business ReviewsMDaudit Services

About the role

Key responsibilities & impact

Develop and manage ongoing strategic partnerships with the MDaudit customer base
Build customer relationships to maintain high customer satisfaction and loyalty
Identify opportunities to optimize and expand product usage
Collaborate with Implementation, Support, Product, Finance and Sales teams to achieve customer success
Advocate for customers and work with decision makers to embrace change and expand product usage
Improve customer satisfaction year over year through NPS
Provide regular Customer Health Analysis updates
Apply risk metrics to customer activities to inform retention risk and strategy
Manage retention and growth goals
Advocate for timely resolution of escalated account issues and product enhancements
Conduct proactive, holistic customer account reviews and resolve barriers to success
Lead Executive Business Reviews focused on outcomes and return on investment
Provide regular customer updates to key MDaudit stakeholders
Serve as primary liaison between customers and internal MDaudit teams
Communicate product roadmap and engagement solutions to customers
Establish and maintain relationships with decision makers, influencers, executive leadership and end users
Obtain customer commitments for the reference program
Coordinate and influence customer participation at events with Marketing and Sales
Encourage customer participation in MDaudit Community events, councils and industry events
Educate customers on new offerings and releases
Drive sales of MDaudit services with Implementation and Finance teams
Partner with the Growth Team to identify and support upsell opportunities
Drive renewal success through tailored customer retention and growth strategies
Own and manage customer relationships and churn
Ensure compliance with contract conditions and SLAs
Use Salesforce and other mission-critical tools to document customer interactions and information

Requirements

What you’ll need

Four-year college degree
5+ years of customer success management work, including accountability of the overall relationship
4+ years of experience in a healthcare setting: Compliance; billing; auditing, coding, revenue cycle, accounting (hospital or professional)
Understands healthcare data flow and associated risks
Oversight of information systems-based projects
Proven leadership and mentoring skills
Executive-level decision-making and communication skills
Excellent knowledge and skill using Microsoft Office Suite
Experience using Salesforce
Exceptional interpersonal and customer engagement skills
Ability to resolve problems independently
Strong organizational skills
Ability to influence stakeholders
Ability to employ sound judgment to prioritize needs and tasks
Demonstrated verbal and written communication skills
Ability to concurrently manage multiple complex projects with high quality results
Compliance and revenue cycle coding/auditing experience preferred
Ability to be flexible and respond positively in dynamic environments
Ability to travel to customers up to 25%

Benefits

Comp & perks

On-demand learning program
Remote Cooking Classes, Yoga Sessions & Mixology Classes
Medical, Dental & Vision Coverage
401K with company match
Unlimited vacation policy
Peer Nominated Awards & Recognition
Career growth and advancement opportunities