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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering Microsoft Intune and managing Windows Autopilot for endpoint provisioning and lifecycle management. Proficient in troubleshooting Windows and Microsoft 365 environments while ensuring compliance and security for a remote workforce.
Highest-signal resume keywords
Microsoft Intune AdministrationWindows Autopilot ManagementEntra ID SupportEndpoint TroubleshootingSecurity Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Device EnrollmentConfiguration ProfilesApp DeploymentPatch ManagementDisk EncryptionMFA ImplementationConditional AccessBitLocker ManagementSaaS Application SupportWindows OS Troubleshooting
Soft Skills
Clear CommunicationIndependent WorkPrioritizationDocumentation SkillsTicket Hygiene
Tools & Technologies
Microsoft 365Entra IDAV/EDR SolutionsRemote Support ToolsKnowledge Management Systems
Certifications & Qualifications
Microsoft CertificationCompTIA CertificationITIL Certification
Industry Keywords
Endpoint SecurityCloud-First EnvironmentDevice Lifecycle ManagementZero-Touch ProvisioningRemote Workforce Support
Tech Stack
Tools & technologiesCloudMacOS
About the role
Key responsibilities & impact- Administer Microsoft Intune, including enrollment, compliance, configuration profiles, apps, and endpoint security policies
- Manage Windows Autopilot for standardized, zero-touch provisioning and refresh
- Maintain device baselines through patching, security settings, disk encryption, and required software
- Partner with Security to monitor and remediate endpoint risks, including AV/EDR health, vulnerabilities, and compliance exceptions
- Support identity and access tasks in Entra ID, including users/groups, MFA, conditional access, and device join/registration
- Provide Tier 2 troubleshooting for endpoint, authentication, and Microsoft 365/SaaS access issues; escalate as needed
- Own onboarding and offboarding device activities, including device readiness, enrollment, and secure wipe/retire
- Create and maintain runbooks, standards, knowledge articles, and up-to-date tickets
- Deliver consistent support for a remote-first workforce of approximately 130+ users
Requirements
What you’ll need- 2+ years of experience supporting and managing end-user endpoints in a modern (cloud-first) environment
- Hands-on experience with Microsoft Intune, including device enrollment, compliance, configuration, and app deployment
- Experience with Windows Autopilot and lifecycle management, including provisioning, reset, and retirement
- Working knowledge of Entra ID and modern authentication, including SSO, MFA, and conditional access
- Strong troubleshooting skills across Windows, Microsoft 365, and common SaaS applications
- Comfortable working independently, prioritizing work, and communicating clearly with end users
- macOS support experience is a plus
- Microsoft, CompTIA, or ITIL certifications are a plus
- Intune administration: compliance, configuration, app deployment, and endpoint security
- Windows endpoint troubleshooting, including OS, drivers, updates, BitLocker, and performance
- Autopilot provisioning and device lifecycle processes
- Entra ID fundamentals and support for MFA/conditional access issues
- Clear communication, strong ticket hygiene, and practical documentation skills
- Security-first approach to endpoint operations and data handling
- Bachelor's degree in Computer Science (or equivalent experience)
Benefits
Comp & perks- Amazing platform that maximizes revenue for thousands of healthcare organizations across the country
- Commitment to diversity, inclusion, and a team representing varied backgrounds, perspectives, and skills
- Career growth and advancement opportunities
- On-demand learning program
- Remote Cooking Classes, Yoga Sessions & Mixology Classes
- Medical, Dental & Vision Coverage
- 401K with company match
- Unlimited vacation policy
- Peer Nominated Awards & Recognition
