Implementation Analyst, Mid-Level

MDS Group

. Implement contracts for SMEs, middle-market, and corporate clients involving insurable and non-insurable benefits, managing all stages of the process to ensure accurate integration and implementation of products and services.

Posted 11/9/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in implementing and managing contracts for SMEs, middle-market, and corporate clients, ensuring compliance and accuracy through detailed analysis and effective communication. Proficient in project management, client training, and operational procedures to promote autonomy and clarity in processes.

Highest-signal resume keywords

Contract ImplementationProject ManagementClient CommunicationData AnalysisInsurance Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contractual Rules KnowledgeData AnalysisKPI AnalysisMicrosoft Office ProficiencyImplementation Planning

Soft Skills

Customer FocusCollaborationProfessionalismAssertive CommunicationLogical Reasoning

Tools & Technologies

Consultancy PlatformsDigital Signature Management

Industry Keywords

Insurance IndustrySME ContractsMiddle-Market ContractsCorporate ContractsOperational Procedures

About the role

Key responsibilities & impact

Implement contracts for SMEs, middle-market, and corporate clients involving insurable and non-insurable benefits, managing all stages of the process to ensure accurate integration and implementation of products and services.
Monitor the implementation schedule by tracking project stages and SLAs to ensure on-time delivery and prevent delays.
Review the carrier’s active-member database and first invoice through data and document analysis to ensure compliance and accuracy of client information.
Map the client’s internal processes and align them with the consultancy’s teams through meetings and process reviews to ensure integration and clarity throughout implementation.
Validate the implementation layout (consultancy model) through critical analysis and adjustments with the client to ensure that processes are accurate and applicable.
Analyze the consultancy’s commercial and technical proposal through a detailed review of documents to ensure that all client requirements are met.
Receive and manage digital signatures through the consultancy’s platform to formalize agreements and mandatory documentation.
Advise clients on operational procedures and billing through training sessions and communications to promote autonomy and the proper use of benefits.
Prepare and adapt implementation communications and materials by customizing templates to ensure clarity and consistency.
Lead or participate in internal kickoffs and meetings with clients and carriers, aligning expectations and strategies to ensure mutual understanding and effective implementation planning.
Verify deadlines and outstanding items with carriers through continuous monitoring to keep project activities on schedule.
Request information from carriers and/or clients regarding special requests and discretionary exceptions (excluding commercial matters) through direct communication and demand tracking to clarify outstanding issues and ensure requests progress correctly.
Develop communication materials by creating and customizing templates and content to ensure clear, standardized, and effective client communications.
Conduct implementation presentations through in-person or virtual sessions and training to prepare clients and employees to execute processes correctly.
Lead internal operational meetings and meetings with carriers and clients through strategic alignment and technical discussions to ensure integration, sound decision-making, and efficient implementation progress.
Support the preparation of area reports and KPI analysis by maintaining accurate data in the consultancy’s systems, ensuring information reliability and compliance with contractual rules and processes mapped with clients.
Create and update records in the consultancy’s tools by entering client, contract, subcontract, and beneficiary data and processes to ensure information remains current and consistent.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Human Resources Management, or a related field.
Intermediate proficiency in Microsoft Office.
Knowledge of contractual rules and requirements established by carriers and/or insurers.
Experience in the insurance industry implementing medium-complexity SME, middle-market, and corporate contracts.
Customer focus, professionalism, collaboration, innovation, logical reasoning, organization, and assertive communication.

Benefits

Comp & perks

Health and dental insurance
Life insurance
Meal voucher
Transportation allowance
Profit-sharing bonus
Wellhub
Wellz
Extended maternity and paternity leave
Day off
Discounts on personal insurance products, including auto, life, home, travel, and other insurance.