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Junior Operations Analyst
MDS Group. Manage all operations related to changes to insured and/or non-insured benefits, including enrollments, terminations, changes, upgrades, and/or extension plans, using the portals and/or systems of providers and/or insurers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing insurance operations, including enrollments, terminations, and billing processes, while providing exceptional customer service and identifying opportunities for operational improvement.
Highest-signal resume keywords
Bachelor's Degree in Business AdministrationExperience in Insurance OperationsBasic Knowledge of ExcelCustomer FocusAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Operations ManagementBilling Review and VerificationData AnalysisRecord MaintenanceOperational Process Improvement
Soft Skills
Customer ServiceProfessionalismCollaborationOrganizationResilience
Tools & Technologies
Provider PortalsInsurer Systems
Industry Keywords
Health InsuranceDental InsuranceLife InsuranceCost AllocationEnrollment Processes
About the role
Key responsibilities & impact- Manage all operations related to changes to insured and/or non-insured benefits, including enrollments, terminations, changes, upgrades, and/or extension plans, using the portals and/or systems of providers and/or insurers
- Download billing packages using provider and/or insurer portals and systems, ensuring they are organized and securely sent to clients
- Review invoices and verify the data and information contained in billing package files
- Review received documents, identifying contradictory data, omissions, errors, incorrect numbers or documents, and outdated information
- Maintain records of all changes processed
- Provide personalized customer service to clarify questions and provide information about billing and/or cost allocation
- Review dependents who reach the maximum eligible age and process terminations due to age limits
- Identify opportunities for improvement and suggest actions to support the continuous improvement of operational performance
- Perform related professional activities as required by the department, with training, professional qualifications, and guidance from the immediate supervisor
Requirements
What you’ll need- Bachelor's degree in Business Administration, Human Resources Management, or a related field
- Basic knowledge of Excel
- Experience in insurance, with operational processes for health, dental, and life insurance products
- Customer focus, professionalism, collaboration, innovation, organization, analytical skills, and resilience
Benefits
Comp & perks- Health and dental insurance
- Life insurance
- Meal allowance
- Transportation allowance
- Profit-sharing bonus
- Wellhub
- Wellz
- Extended maternity and paternity leave
- Day off
- Discounts on personal insurance policies, including auto, life, home, travel, and other coverage