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Junior Operations Analyst
MDS Group. Manage all operations involving enrollments and changes to insured and/or non-insured benefits (additions, removals, changes, upgrades, and/or extension plans) through the portals and/or systems of healthcare providers and/or insurers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enrollment operations and billing processes within the insurance industry, ensuring accuracy and compliance while providing exceptional customer service. Proficient in identifying process improvements to enhance operational performance.
Highest-signal resume keywords
Enrollment ManagementBilling ReviewCustomer ServiceInsurance Industry ExperienceMicrosoft Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enrollment OperationsBilling Package ManagementData AnalysisRecord MaintenanceOperational Process Improvement
Soft Skills
Customer FocusProfessionalismCollaborationInnovationAnalytical Skills
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Health InsuranceDental InsuranceLife InsuranceOperational ProcessesCost Allocation
About the role
Key responsibilities & impact- Manage all operations involving enrollments and changes to insured and/or non-insured benefits (additions, removals, changes, upgrades, and/or extension plans) through the portals and/or systems of healthcare providers and/or insurers
- Download billing packages from the portals and/or systems of healthcare providers and/or insurers and send them to clients in an organized and secure manner
- Review invoices and data contained in billing package files
- Review received documents, identifying contradictory data, omissions, errors, incorrect numbers or documents, and outdated information
- Maintain records of all processed changes and transactions
- Provide personalized customer service and clarify questions regarding billing and/or cost allocation
- Review dependents who reach the age of majority and process removals in accordance with the applicable age limit
- Identify opportunities for improvement and suggest initiatives for the continuous improvement of operational performance
- Perform related professional activities as required by the department
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Human Resources Management, or a related field
- Basic knowledge of Microsoft Excel
- Experience in the insurance industry, with operational processes for health, dental, and life insurance products
- Customer focus, professionalism, collaboration, innovation, organization, analytical skills, and resilience
Benefits
Comp & perks- Health and dental insurance
- Life insurance
- Meal voucher
- Transportation allowance
- Profit-sharing bonus
- Wellhub
- Wellz
- Extended maternity and paternity leave
- Apoio Pass assistance for you and your dependents
- Day off
- Discounts on personal insurance policies, including auto, life, home, travel, and others