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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing operational changes for insurable and non-insurable benefits, with a strong focus on customer service and continuous improvement in operational performance. Proficient in reviewing billing documents and ensuring accuracy while maintaining organized records.
Highest-signal resume keywords
Bachelor’s Degree In Business AdministrationExperience In The Insurance IndustryBasic Knowledge Of ExcelCustomer Service SkillsAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ProcessesBilling ReviewData AnalysisRecord UpdatingChange Processing
Soft Skills
Customer FocusProfessionalismCollaborationInnovationOrganization
Tools & Technologies
Operator PortalsInsurer Portals
Industry Keywords
Health InsuranceDental InsuranceLife InsuranceCost AllocationEligibility Rules
About the role
Key responsibilities & impact- Execute low-complexity operational processes for insurable and/or non-insurable benefits
- Process changes to insurable and/or non-insurable benefits, including enrollments, cancellations, modifications, upgrades, and/or extension plans, using operator and/or insurer portals and systems
- Download the billing package and send it to clients in an organized and secure manner
- Review invoices and data included in the Billing Package files
- Review received documents, identifying inconsistencies, omissions, errors, incorrect numbers or documents, and outdated information
- Update records of processed changes
- Provide personalized customer service and answer questions regarding billing and/or cost allocation
- Review dependents who reach the age of majority and process cancellations due to age-limit eligibility rules
- Identify improvement opportunities and suggest actions for the continuous improvement of operational performance
- Perform related activities as required by the department
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Human Resources Management, or a related field
- Basic knowledge of Excel
- Experience in the insurance industry, with operational processes for health, dental, and life insurance products
- Customer focus, professionalism, collaboration, innovation, organization, analytical skills, and resilience
Benefits
Comp & perks- Health and dental insurance
- Life insurance
- Meal voucher
- Transportation allowance
- Profit-sharing bonus
- Wellhub
- Wellz
- Extended maternity and paternity leave
- Apoio Pass for you and your dependents
- Day off
- Discounts on personal insurance policies, including auto, life, home, travel, and other types of insurance