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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing benefit changes and managing operational processes for insurance products, with a strong focus on customer service and data accuracy. Capable of identifying improvement opportunities to enhance operational performance.
Highest-signal resume keywords
Insurance Operations ExperienceCustomer ServiceData VerificationMicrosoft ExcelAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefit ProcessingData AnalysisOperational ProcessesBilling ReviewDocument Review
Soft Skills
CollaborationProfessionalismOrganizationInnovationResilience
Tools & Technologies
Carrier PortalsInsurer Systems
Industry Keywords
Health InsuranceDental InsuranceLife InsuranceBenefit ChangesCost Allocation
About the role
Key responsibilities & impact- Execute low-complexity operational processes for insurable and/or non-insurable benefits
- Process benefit changes, including enrollments, terminations, amendments, upgrades, and/or extension plans, using carrier and insurer portals and systems
- Download billing packages and send them to clients in an organized and secure manner
- Review invoices and verify data and information in billing package files
- Review received documents, identifying inconsistencies, omissions, errors, incorrect numbers, and outdated information
- Update tracking records for completed changes
- Provide personalized customer service and clarify billing and/or cost allocation questions
- Review dependents who reach the age of majority and process terminations due to age-limit rules
- Identify improvement opportunities and suggest actions for the continuous improvement of operational performance
- Perform related activities as needed by the department, with training, qualification, and guidance from the immediate supervisor
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Human Resources Management, or a related field
- Basic knowledge of Microsoft Excel
- Experience in insurance operations involving health, dental, and life insurance products
- Customer focus
- Professionalism
- Collaboration
- Innovation
- Organization
- Analytical skills
- Resilience
Benefits
Comp & perks- Health and Dental Insurance
- Life Insurance
- Meal voucher
- Transportation voucher
- Profit-Sharing Plan (PLR)
- Wellhub
- Wellz
- Extended maternity and paternity leave
- Day off
- Discounts on personal insurance policies, including auto, life, home, travel, and other types of insurance