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Junior Operations Analyst
MDS Group. Manage the full range of operations for insured and/or non-insured benefits movements, including enrollments, cancellations, changes, upgrades, and/or extension plans, using carrier and/or insurance company portals and systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing operations for insured and non-insured benefits, including enrollments and cancellations, while providing exceptional customer service. Proficient in analyzing billing data and identifying improvement opportunities to enhance operational performance.
Highest-signal resume keywords
Operations ManagementInsurance Industry ExperienceCustomer ServiceData AnalysisMicrosoft Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementData AnalysisBilling ReviewDocument ReviewRecord Maintenance
Soft Skills
Customer FocusProfessionalismCollaborationInnovationResilience
Tools & Technologies
Carrier PortalsInsurance Company Systems
Industry Keywords
Health InsuranceDental InsuranceLife InsuranceOperational ProcessesEnrollment Management
About the role
Key responsibilities & impact- Manage the full range of operations for insured and/or non-insured benefits movements, including enrollments, cancellations, changes, upgrades, and/or extension plans, using carrier and/or insurance company portals and systems
- Download billing kits through carrier and/or insurance company portals and systems for organized and secure delivery to clients
- Review invoices and data contained in Billing Kit files
- Review received documents, identifying contradictory data, missing information, errors, incorrect numbers or documents, and outdated information
- Maintain records of all processed movements
- Provide personalized customer service to answer questions and provide information about billing and/or cost allocation
- Review dependents who reach the age of majority and process cancellations due to age-limit restrictions
- Identify improvement opportunities and suggest actions to support the continuous improvement of operational performance
- Perform other related activities as required by the department
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Human Resources Management, or a related field
- Basic knowledge of Microsoft Excel
- Experience in the insurance industry, with operational processes for health, dental, and life insurance products
- Customer focus, professionalism, collaboration, innovation, organization, analytical ability, and resilience
Benefits
Comp & perks- Health and Dental Insurance
- Life Insurance
- Meal voucher
- Transportation allowance
- Profit-Sharing Bonus (PLR)
- Wellhub
- Wellz
- Extended maternity and paternity leave
- Day off
- Discounts on personal insurance policies, including auto, life, home, travel, and others