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About the role
Key responsibilities & impact- Execute low-complexity operational processes for insurable and/or non-insurable benefits
- Analyze and process benefit transactions, validating requests for additions, removals, and changes
- Identify inconsistencies and coordinate corrective actions with clients, insurers, and/or healthcare providers
- Analyze inconsistencies in operational processes and route them to the relevant teams and clients for resolution
- Monitor billing processes, reviewing invoices, amounts, transactions, and other relevant information
- Analyze and monitor Life claims processes, reviewing documents, submitting claims, and tracking their progress
- Monitor deadlines, outstanding items, and process stages with insurers and/or healthcare providers
- Prepare and analyze delinquency reports
- Provide operational support to clients and internal teams
- Monitor KPIs, keep controls up to date, and ensure SLA compliance
- Perform related activities as required by the department
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Human Resources Management, or a related field
- Basic knowledge of Microsoft Excel
- Experience in the insurance industry with operational processes for health, dental, and life insurance products
- Customer focus, professionalism, collaboration, innovation, organization, analytical skills, and resilience
Benefits
Comp & perks- Health and dental insurance
- Life insurance
- Meal voucher
- Transportation allowance
- Profit-sharing bonus
- Wellhub
- Wellz
- Extended maternity and paternity leave
- Day off
- Discounts on personal insurance policies, including auto, life, home, travel, and other types of insurance