Junior Relationship Analyst

MDS Group

. Manage a portfolio of lower-complexity clients through in-person, telephone, and/or digital channels, ensuring that all clients receive prompt and accurate service according to their needs.

Posted 10/23/2026full-timeRio de Janeiro • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client portfolios with a focus on customer service and effective communication. Proficient in data analysis and process improvement within the insurance industry, particularly in health and dental products.

Highest-signal resume keywords

Client Portfolio ManagementCustomer ServiceData AnalysisInsurance Industry KnowledgeProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionQuantitative AnalysisQualitative AnalysisExcelQuotation Preparation

Soft Skills

Customer FocusProfessionalismCollaborationAssertive CommunicationResilience

Industry Keywords

Health ProductsDental ProductsANS RegulationsReimbursement ProcessesContinuous Improvement

About the role

Key responsibilities & impact

Manage a portfolio of lower-complexity clients through in-person, telephone, and/or digital channels, ensuring that all clients receive prompt and accurate service according to their needs.
Provide customer service through attentive, dialogue-based communication focused on understanding client needs, clarifying questions, and providing the necessary information regarding coverage processes for insurable and/or non-insurable benefits.
Support clients with reimbursement requests and/or estimates through in-person, telephone, and/or digital channels, ensuring effective reimbursement of expenses incurred for care received outside the accredited provider network.
Perform the procedures required for market research by collecting the data and/or information needed to complete quotation forms, identifying the best terms and options for clients within the renewal period.
Prepare reports and/or presentations containing claims ratio indicators by organizing data and information and conducting quantitative and qualitative analyses, making policy results available to clients.
Identify opportunities for improvement by mapping processes, procedures, and workflows during execution, suggesting actions that support continuous improvement in customer service.
Perform other related duties inherent to the position, as required by the department, through training, professional development, and guidance from the immediate supervisor, ensuring continuous professional growth.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Human Resources Management, or a related field.
Basic knowledge of Excel.
Experience in the insurance industry with health and dental products, as well as knowledge of current ANS regulations.
Customer focus, professionalism, collaboration, innovation, organization, resilience, logical reasoning, and assertive communication.

Benefits

Comp & perks

SulAmérica health and dental insurance
Life insurance
Meal and/or food allowance
Transportation allowance
Profit-sharing bonus (PLR)
Wellhub
Wellz
Day off
Discounts on personal insurance policies, including auto, life, home, travel, and others