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Operations Analyst – Junior
MDS Group. Handle all operational processing of insurable and/or non-insurable benefits transactions, including enrollments, terminations, changes, upgrades, and/or extension plans, using the portals and/or systems of insurance carriers and/or providers to ensure that all processing is completed accurately.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational processing of insurance transactions, including enrollments and terminations, while ensuring accuracy and compliance. Proficient in customer support and data analysis to enhance operational performance in the insurance industry.
Highest-signal resume keywords
Operational ProcessingInsurance Industry ExperienceCustomer SupportData AnalysisMicrosoft Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ProcessingData VerificationBilling ReviewRecord MaintenanceTransaction Processing
Soft Skills
Customer FocusProfessionalismCollaborationAnalytical SkillsResilience
Industry Keywords
Health InsuranceDental InsuranceLife InsuranceBenefits TransactionsCost Allocation
About the role
Key responsibilities & impact- Handle all operational processing of insurable and/or non-insurable benefits transactions, including enrollments, terminations, changes, upgrades, and/or extension plans, using the portals and/or systems of insurance carriers and/or providers to ensure that all processing is completed accurately.
- Download billing packages through the portals and/or systems of insurance carriers and/or providers and send them to clients in an organized and secure manner.
- Review invoices by verifying all data and/or information contained in the billing package files.
- Review all documents received, identifying contradictory data and/or information, omissions, errors, incorrect numbers or documents, and outdated information.
- Maintain records of all transactions processed.
- Provide personalized customer support to clarify questions and provide information about billing and/or cost allocation.
- Review dependents who reach the applicable age of majority and process terminations when they exceed the eligible age limit.
- Identify opportunities for improvement and recommend actions to support continuous improvement in operational performance.
- Perform other related professional duties inherent to the position, as required by the department.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Human Resources Management, or a related field.
- Basic knowledge of Microsoft Excel.
- Experience in the insurance industry, with operational processes for health, dental, and life insurance products.
- Customer focus, professionalism, collaboration, innovation, organization, analytical skills, and resilience.
Benefits
Comp & perks- Health and Dental Insurance
- Life Insurance
- Meal voucher
- Transportation allowance
- Profit-Sharing Bonus (PLR)
- Wellhub
- Wellz
- Extended maternity and paternity leave
- Apoio Pass for you and your dependents
- Day off
- Discounts on personal insurance policies, including auto, life, homeowners, travel, and other types of insurance.