Relationship Analyst – Junior

MDS Group

. Manage a portfolio of lower-complexity clients through in-person, telephone, and/or digital channels, ensuring that each client receives prompt and accurate service according to their needs.

Posted 9/23/2026full-timeIndaiatuba • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and customer service within the insurance industry, focusing on health and dental products. Proficient in data analysis, process improvement, and effective communication to enhance client satisfaction and operational efficiency.

Highest-signal resume keywords

Client ManagementCustomer ServiceData AnalysisProcess ImprovementInsurance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data CollectionQuantitative AnalysisQualitative AnalysisExcelReimbursement Processing

Soft Skills

Customer FocusProfessionalismCollaborationAssertive CommunicationResilience

Industry Keywords

Health InsuranceDental InsuranceANS RegulationsMarket StudiesWorkflow Analysis

About the role

Key responsibilities & impact

Manage a portfolio of lower-complexity clients through in-person, telephone, and/or digital channels, ensuring that each client receives prompt and accurate service according to their needs.
Provide customer service with attentiveness, dialogue, and an understanding of client needs, clarifying questions and/or providing the necessary information regarding coverage processes for insurable and/or non-insurable benefits.
Support clients with reimbursement requests and/or reimbursement estimates through in-person, telephone, and/or digital channels, ensuring the effective reimbursement of expenses incurred for care received outside the accredited provider network.
Carry out the procedures required for market studies by collecting the data and/or information needed to complete quotation forms, identifying the best terms and benefits for the client within the renewal period.
Monitor invoice issuance, copayment calculations, and cost allocations, ensuring that information is verified, deadlines are met, and deliverables comply with established criteria and standards.
Prepare reports and/or presentations containing loss ratio indicators by organizing data and information and conducting quantitative and qualitative analyses, making policy results available to the client.
Identify opportunities for improvement through process mapping, application of procedures, and workflow analysis, recommending actions that enable continuous improvement in customer service.
Perform other related activities inherent to the position, as required by the department, through training, professional development, and guidance from the immediate supervisor, supporting continuous professional growth.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Human Resources Management, or a related field.
Basic knowledge of Excel.
Experience in the insurance industry, particularly with health and dental insurance products, and knowledge of current ANS regulations.
Customer focus, professionalism, collaboration, innovation, organization, resilience, logical reasoning, and assertive communication.

Benefits

Comp & perks

SulAmérica Health and Dental Insurance
Life Insurance
Meal and/or food allowance
Transportation allowance
Profit Sharing (PLR)
Wellhub
Wellz
Day off
Discounts on personal insurance policies, including auto, life, home, travel, and other types of insurance.