Relationship Analyst – Junior

MDS Group

. Manage a portfolio of lower-complexity clients through in-person, telephone, and/or digital interactions, ensuring that each client receives prompt and accurate service according to their needs .

Posted 9/16/2026full-timeRio de Janeiro • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client portfolios within the insurance industry, focusing on health and dental products while ensuring compliance with ANS regulations. Proficient in data analysis and process improvement to enhance client service and operational efficiency.

Highest-signal resume keywords

Client Portfolio ManagementHealth and Dental Insurance KnowledgeMicrosoft Excel ProficiencyProcess ImprovementCustomer Focus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisMarket ResearchQuotation PreparationReimbursement ProcessingReport Preparation

Soft Skills

ProfessionalismCollaborationInnovationOrganizationAssertive Communication

Industry Keywords

Insurance IndustryANS RegulationsClient ServiceReimbursement EstimatesLoss Ratio Indicators

About the role

Key responsibilities & impact

Manage a portfolio of lower-complexity clients through in-person, telephone, and/or digital interactions, ensuring that each client receives prompt and accurate service according to their needs
Assist clients by answering questions and providing information about coverage for insurable and/or non-insurable benefits
Support clients with reimbursement requests and/or reimbursement estimates, ensuring the effective reimbursement of expenses incurred outside the accredited provider network
Conduct market research and gather data and information for completion of quotation forms
Prepare reports and/or presentations containing loss ratio indicators and quantitative and qualitative analyses
Identify opportunities to improve processes, procedures, and workflows
Perform related professional activities as needed by the department, including training, professional development, and guidance from the immediate supervisor

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Human Resources Management, or a related field
Basic knowledge of Microsoft Excel
Experience in the insurance industry with health and dental insurance products, as well as knowledge of current ANS regulations
Customer focus, professionalism, collaboration, innovation, organization, resilience, logical reasoning, and assertive communication

Benefits

Comp & perks

Sul América Health and Dental Insurance
Life Insurance
Meal and/or food allowance
Transportation allowance
Profit Sharing (PLR)
Wellhub
Wellz
Day off
Apoio Pass assistance for you and your dependents
Discounts on personal insurance policies, including auto, life, home, travel, and other types of insurance