Senior Claims Analyst

MDS Group

. Ensure the accurate registration of intermediate-complexity claims, notifying the insurance company of the fact or event that triggered the claim so that coverage analyses and investigations can be conducted in accordance with the policy .

Posted 10/22/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing intermediate-complexity claims, ensuring compliance with claims-handling regulations, and providing exceptional customer service throughout the claims process. Proficient in analyzing coverage and collaborating effectively with clients and team members.

Highest-signal resume keywords

Claims ManagementCustomer ServiceRegulatory ComplianceAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims RegistrationCoverage AnalysisData VerificationMicrosoft Office ProficiencyCritical Thinking

Soft Skills

Organizational SkillsCollaborationVerbal CommunicationWritten Communication

Industry Keywords

Insurance BrokerageFleet ClaimsClaims Handling RegulationsPartial-Loss ClaimsTotal-Loss Claims

About the role

Key responsibilities & impact

Ensure the accurate registration of intermediate-complexity claims, notifying the insurance company of the fact or event that triggered the claim so that coverage analyses and investigations can be conducted in accordance with the policy
Provide in-person, telephone, and digital customer service for partial-loss, total-loss, and assistance claims
Monitor the entire claims process through the insurer’s communication channels, ensuring compliance with claims-handling regulations
Share data and information with customers regarding all stages of the process, providing support and guidance
Monitor open and/or settled claims, setting deadlines for internal control and subsequent consideration during renewal
Analyze contracted coverage by verifying the data and information in the current policy
Perform related activities as needed by the department, including training, professional development, and guidance from the direct supervisor

Requirements

What you’ll need

University degree in Law, Business Administration, Economics, or related fields
Experience working at insurance brokerages with fleet claims
Intermediate proficiency in Microsoft Office
Excellent verbal and written communication skills, analytical ability, organizational skills, critical thinking, and collaboration

Benefits

Comp & perks

Health and dental insurance
Life insurance
Meal voucher
Transportation allowance
Profit-sharing bonus
Wellhub
Wellz
Extended maternity and paternity leave
Apoio Pass assistance for you and your dependents
Day off
Discounts on personal insurance policies, including auto, life, home, travel, and other types of insurance