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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while managing a property portfolio and supporting vulnerable individuals. Proficient in assessing needs, coordinating support services, and ensuring safeguarding in housing and welfare contexts.
Highest-signal resume keywords
Demonstrable Experience In Housing SupportStrong Communication SkillsProficiency In Microsoft OfficeFull UK Driving LicenceStrong Focus On Safeguarding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property InspectionsWork Order ManagementNeeds AssessmentSupport Package IdentificationConflict ManagementTime ManagementIT Competence
Soft Skills
Empathetic ApproachResilienceTeamworkTrustworthinessPatience
Certifications & Qualifications
Background ChecksIdentity VerificationBPSS Checks
Industry Keywords
Welfare ServicesHousing PathwaysSupport ServicesVulnerable IndividualsHomelessness
About the role
Key responsibilities & impact- Manage your own diary and property portfolio
- Carry out property inspections
- Raise work orders for repairs, including void properties, and follow up on completed work
- Balance administrative responsibilities with direct support work
- Maintain regular contact with service users through face-to-face visits and telephone calls
- Encourage engagement with appointments and support services
- Support service users with health, finances, repairs, and the move-on process
- Assist with appointments and referrals, including fallback support where necessary
- Help service users find and secure appropriate accommodation
- Arrange food parcels and ensure access to essential resources
- Assess individual and family needs and identify appropriate support packages to maintain independence
- Support vulnerable individuals affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories
- Report incidents involving welfare concerns and identify safeguarding issues
- Clean void properties for turnaround
Requirements
What you’ll need- Demonstrable experience in a similar role within housing, support, or welfare services
- Strong communication skills with clients and colleagues
- Ability to manage conflict and challenging situations effectively
- Proficiency in Microsoft Office and general IT competence
- Ability to work independently and use your own initiative
- Good understanding of local support services and housing pathways
- Strong focus on safeguarding
- Strong time management and ability to balance competing priorities
- Full UK Driving Licence, essential for travel between properties and appointments
- Supportive, trustworthy, empathetic, and patient approach
- Resilience and teamwork
- Strong organisational skills and attention to detail
- Flexible to travel across the Northeast where required
- To drive a Mears vehicle, must be aged over 21, have held a licence for over 3 months, and have fewer than 9 points
- Background, identity, security clearance and BPSS checks
- Relevant identification, proof of address, references, valid passport, and proof of having lived in the UK for the last 5 years
Benefits
Comp & perks- £3,500 annual car allowance
- 25 days annual leave plus bank holidays
- Enhanced maternity leave: 14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay
- Paternity leave: 2 weeks full pay
- Adoption leave
- Employee Assistance Programme with free confidential support and counselling
- Mears Rewards discounts and cashback at leading retailers
- Annual Mears Fun Day
- Volunteering leave: up to two days per year
- Cycle to Work Scheme
- Share save scheme
- Recognition and long service awards
- Option to buy up to 5 days holiday each year depending on length of service
- Learning and development opportunities
- Career progression opportunities across Mears Group
- Occupational health support
- Green car scheme with Tusker after successful probation period
- Internal employee forums
- Company Sick Pay
- Life Assurance (2x annual salary)
- 5% employee and 3% employer pension contribution with People pension