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Reviewer
Meazure Learning. Review different levels of sessions (Review + and Record +) from the Review Queue and process them to universities accordingly.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written and verbal communication skills while effectively reviewing sessions and incident reports according to client-specific instructions and service level agreements. Capable of coordinating with management to address challenges and ensure academic integrity.
Highest-signal resume keywords
Session ReviewIncident Report ProcessingService Level Agreement ComplianceCommunication SkillsClient Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Written CommunicationStrong Verbal Communication
Industry Keywords
Academic IntegrityIncident ReportsVoice ProcessesNon-Voice ProcessesSemi-Voice ProcessesClient Success ManagementSession ComplexityTouch PointsReview QueueProctor Reports
About the role
Key responsibilities & impact- Review different levels of sessions (Review + and Record +) from the Review Queue and process them to universities accordingly.
- Review incident reports raised by proctors from Live + sessions and process them to universities and institutions according to the SLA.
- Prioritize Review Queue sessions based on the Service Level Agreement and process pending sessions within the SLA.
- Add necessary touch points, comments, and Incident Reports to sessions during reviews.
- Perform reviews based on clients, session complexity, and client-specific instructions.
- Coordinate with the Site Manager to address and resolve challenges during the review process.
- Participate with the Site Manager in discussions to identify needs and expectations.
- Submit incident reports to clients when academic integrity breaches or suspicious behaviors are identified.
- Acquire the latest process updates from the Site Manager, clients, and Client Success Managers.
Requirements
What you’ll need- A degree in any discipline is preferred.
- Candidates with 0–6 months of experience in voice, non-voice, or semi-voice processes are preferred.
- Strong written and verbal communication skills
- Ability to work from the office in Malkajgiri
- Availability for core hours of 9 am–6 pm (IST) and 9 pm–6 am (IST)
- Availability for rotational week offs
Benefits
Comp & perks- Company-Sponsored Health Insurance
- Competitive Pay
- Healthy Work Culture
- Career Growth Opportunities
- Learning and Development Opportunities
- Referral Award Program