Senior Customer Success Manager

Meazure Learning

. Drive customer success as the first point of contact for customers in named accounts .

Posted 10/13/2026full-timeRemote • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, account retention strategies, and relationship building within strategic and enterprise accounts. Proficient in utilizing data insights and technical tools to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Customer Success ManagementAccount Retention StrategiesRelationship BuildingData Analysis with TableauProficiency in Google Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ExperienceAccount ManagementData ForecastingSolution DevelopmentTechnical Aptitude

Soft Skills

Strong Communication SkillsProblem-Solving SkillsInterpersonal SkillsAttention to DetailMulti-Tasking Ability

Tools & Technologies

Microsoft Office SuiteWeb-Based ApplicationsInsight ReportsCustomer Education Tools

Industry Keywords

Customer EngagementPartner RelationshipsChurn Rate ImprovementRisk AssessmentMarket Strategy Adjustment

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Drive customer success as the first point of contact for customers in named accounts
Serve as the primary liaison to sustain exam volume within current partner accounts
Protect business with current partners and support long-term retention
Manage 5–10 Strategic and Enterprise accounts with a typical $5–$10M annual revenue portfolio
Represent Meazure Learning at conferences and account meetings
Build relationships with key influencers to increase partner satisfaction
Provide ongoing education and training on Meazure Learning products with the Customer Education Team
Partner with the Director, Customer Engagement on customer engagement projects and programs
Promote resources, programs, and surveys to drive customer engagement
Visit accounts as needed to discuss goals, develop success plans, co-present, and conduct training using Insight reports, Tableau expertise, and operational knowledge
Forecast assigned-book-of-business volumes on a rolling twelve-month basis
Drive adoption across other segments within accounts
Set and manage partner expectations
Collaborate with the Partnership team on current and future partner relationships
Prioritize and respond to inbound customer inquiries
Provide customers with proactive and reactive insight and resources
Assist team members with day-to-day questions
Maintain extensive knowledge of Meazure Learning services, including OLP, test delivery, and testing centers
Assist with multi-service client program timelines and adherence
Define client solutions, customer experiences, future states, and value propositions
Track and improve churn rates and satisfaction scores
Plan and conduct regular communications, risk assessments, and lessons-learned sessions
Develop and oversee mitigation measures to turn risks into opportunities

Requirements

What you’ll need

Approximately 5-7 years’ experience in a customer service role
Strong written and verbal communication skills
Technical aptitude with proficiency in web-based applications, Google Applications, and Microsoft Office Suite
Outstanding relationship and rapport building abilities
Ability to multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives daily while maintaining profound attention to detail
Ability to distinguish situations requiring escalation, immediate attention without escalation, or later attention
Strong execution focus and ability to develop solutions and strategies to accelerate growth
Executive-level interpersonal and problem-solving skills
Ability to influence and quickly build credibility
Ability to foresee, interpret, and respond to market changes by adjusting strategies and priorities
Ability to oversee multiple accounts simultaneously
Professional character representing Meazure Learning’s brand and service standards
Patient and respectful approach to people and processes
Sensitivity and empathy when appropriate
Logical, systematic troubleshooting approach
Willingness to travel at least 20% to visit accounts

Benefits

Comp & perks

Competitive Salary
401(k) plan with company matching and immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%)
BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents
Generous flexible time off approach
Professional development
Remote and hybrid first organization
Great working environment with a team of exceptional people