Senior Operations Specialist

Mechanics Bank

. Serve in a support and backup capacity for various back office operations of the bank .

Posted 10/7/2026full-timeIrvine • California • United StatesSenior💰 $24 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Service Operations Support and Customer Care within a financial institution, with a strong focus on compliance with banking regulations and effective problem-solving skills. Proficient in monitoring workloads, conducting call reviews, and training staff on complex operational functions.

Highest-signal resume keywords

Service Operations SupportCustomer Care FunctionsFraud Prevention KnowledgeAdvanced Knowledge of Banking RegulationsModerate Excel Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational SupportCall ReviewQAR/FEAR TrackingAnalytical SkillsCritical Thinking SkillsBasic Writing SkillsAdobe eSign FunctionalityManual Control ProcessingBranch Personal Online Banking MaintenanceACH Originator Information

Soft Skills

Problem Solving SkillsTraining AbilityCommunication Skills

Tools & Technologies

Calabrio FunctionalityOutlook

Industry Keywords

Banking RegulationsFinancial InstitutionService LevelsDepartment GuidelinesCustomer Care Agents

About the role

Key responsibilities & impact

Serve in a support and backup capacity for various back office operations of the bank
Perform duties in Service Operations Support and Customer Care
Monitor Service Operations Support workloads to ensure service levels are met
Adhere to department guidelines, policies, procedures, and regulatory requirements
Review Questionable Activity Reports submitted by Customer Care Agents
Conduct call reviews related to QAR submissions
Rewrite QARs in an articulate, detailed, professional manner
Submit revised QARs to FIU
Complete FEARs
Perform APS callbacks
Complete QAR/FEAR tracking
Monitor and review Service Operations Support volumes
Cross-train on various department functions
Cover other staff on PTO by performing Service Operations Support functions
Complete Personal Online Banking and Bill Pay registrations
Respond to unsecure and secure support emails according to bank policy and service levels
Work the Outlook, Customer Care, and Research boxes
Perform various callback functions and complete requests including Adobe eSign, Manual Control, Do Not Assist, Branch Stop Payments, Branch Personal Online Banking maintenance, ACH Originator information, and fax processing
Perform call reviews as needed

Requirements

What you’ll need

2 Year / Associate Degree preferred
Additional experience may be considered in lieu of degree
3 years in an operational, accounting, finance or related position in a financial institution required
In depth knowledge of the job and its practical applications to complex problems and situations ordinarily encountered
Advanced knowledge of company policies and procedures and banking regulations
Able to help train others and answer questions about complex situations
Excellent problem solving skills
Knowledge of Customer Care Functions
Moderate Excel skills
Calabrio functionality
Fraud prevention knowledge
Basic writing and grammar skills
Analytical skills
Critical thinking skills
Ability to perform the essential physical functions of the job, including occasionally lifting and/or moving up to 10 pounds

Benefits

Comp & perks

AIP Bonus up to 5%
Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
401(k) and Roth 401(k) with company contribution
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays
Paid Sick days (accrual of one hour for every 30 hours worked)
Up to 25 paid vacation days
16 hours of paid volunteer time throughout the calendar year
Free personal checking and savings account
Discounted rates on primary residence loan with $0 origination fees (restrictions apply)