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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing candidate information within CRM systems and engaging with hearing implant candidates through various communication channels. Possesses strong knowledge of healthcare practices, patient support, and the ability to build relationships with healthcare professionals and stakeholders.
Highest-signal resume keywords
CRM System ManagementCustomer-Facing ExperienceStrong Communication SkillsKnowledge of HIPAA RequirementsRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM System ManagementPatient SupportDocumentation PreparationConsumer EducationEvent Planning
Soft Skills
Interpersonal CommunicationRapport BuildingInfluencing OthersProfessionalismEngagement Initiatives
Tools & Technologies
Microsoft Office Applications
Industry Keywords
Hearing Implant SolutionsCochlear ImplantsPatient Privacy StandardsHealthcare FieldConsumer Engagement
About the role
Key responsibilities & impact- Enter and manage hearing implant candidate information within the CRM system
- Initiate outreach to prospective hearing implant candidates via phone, email, text, and other communication channels
- Share educational resources, scheduling information, and product materials with candidates
- Conduct personalized follow-up touchpoints to support candidate engagement and progression through the hearing implant journey
- Track engagement activities, update lead statuses, and maintain accurate CRM records
- Support cochlear implant candidates and recipients by providing accurate information and timely responses
- Prepare new recipients for surgery and device activation, including completing required documentation and facilitating transitions to ongoing support resources
- Educate consumers, caregivers, and professionals on hearing implant solutions, device upgrades, accessories, and available support programs
- Direct inquiries to appropriate internal departments and coordinate resource requests from clinics and healthcare providers
- Build and maintain relationships with hearing healthcare professionals, referral sources, implant centers, and regional stakeholders
- Support referral pathway development and recipient engagement initiatives
- Collaborate with regional Consumer Engagement Managers and sales teams to achieve territory objectives and consumer engagement goals
- Represent MED-EL at consumer-focused conferences, educational programs, workshops, and community events
- Assist with event planning, presentations, exhibit staffing, and consumer education initiatives
- Coordinate outreach visits, meetings, and travel arrangements throughout the assigned territory
- Partner with Customer Service, Education, Clinical Research, and Sales teams to ensure an exceptional consumer experience
- Support customer service initiatives related to device upgrades and ongoing product education
- Participate in company programs, special projects, and committees as needed
Requirements
What you’ll need- Bachelor's degree in Communication Disorders, Hearing Sciences, Education, Audiology, a related healthcare field, or equivalent relevant experience
- 2-3 years of customer-facing experience in healthcare, patient support, customer service, sales, or a related field
- Strong written, verbal, and interpersonal communication skills
- Experience utilizing CRM systems and Microsoft Office applications
- Knowledge of HIPAA requirements and patient privacy standards
- Ability to build rapport, influence others, and maintain professionalism in diverse situations
- Ability to travel extensively throughout the Midwest territory