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Customer Account Services Specialist I
MED-EL. Serve as the primary contact for medical providers, hospitals, implant centers, research centers, surgeons, audiologists, and educators regarding product needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer account management skills while ensuring compliance with MED-EL Quality System and regulatory requirements. Capable of effectively collaborating with various teams to enhance customer experience and manage product needs.
Highest-signal resume keywords
Customer Account ManagementExcellent Customer ServiceRegulatory Compliance (FDA, HIPAA, Medicare, OIG, OCI)Problem-Solving Under PressureCollaboration with Cross-Functional Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent People SkillsAbility to Handle Stressful Situations
Industry Keywords
Medical DeviceQuality System RequirementsOperational ProceduresMedicare ProvidersMedicaid Providers
About the role
Key responsibilities & impact- Serve as the primary contact for medical providers, hospitals, implant centers, research centers, surgeons, audiologists, and educators regarding product needs
- Serve as the primary contact for patients and family members regarding product needs
- Assist customers in the purchasing process and set appropriate expectations
- Process Institution Requests, including Purchase Orders and Loaner Orders
- Process Patient Requests, including troubleshooting and warranty orders
- Manage customer account needs in accordance with policy and guidance while exercising judgment to enhance the customer experience
- Collaborate with Insurance Support Services, Audiology Technical Support Services, Accounting, Product Control, Order Fulfillment, and Sales teams to maintain account relationships
Requirements
What you’ll need- High School graduate or equivalent
- Minimum 1-2 years Customer Account experience or equivalent, preferred
- Excellent customer service for both internal and external customers
- Excellent people skills and the ability to deal with challenging and stressful situations
- Learn and carry out MED-EL Quality System requirements, detailed operational procedures, and various regulatory requirements relevant for medical device companies, Medicare and Medicaid Providers
- Perform under pressure, including time-sensitive deadlines, quality audits and various regulatory (FDA, HIPAA, Medicare, OIG, OCI) inspections