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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient engagement and customer service within the healthcare sector, with a strong focus on maintaining confidentiality and compliance with HIPAA regulations. Proficient in CRM systems and Microsoft Office applications, facilitating effective communication and documentation throughout the candidate journey.
Highest-signal resume keywords
Bilingual English & SpanishCustomer Service ExperienceCRM System ProficiencyHealthcare Industry ExperienceHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient EngagementCRM Data EntryDocumentation ManagementOrder Form CompletionConsultation Scheduling
Soft Skills
Effective CommunicationOrganizational SkillsInterpersonal SkillsProblem-SolvingTimeliness
Tools & Technologies
Microsoft Office ApplicationsCRM Systems
Industry Keywords
HealthcareCochlear ImplantsMedical DevicesAudiologyPatient Support Services
About the role
Key responsibilities & impact- Serve as a dedicated liaison for cochlear implant candidates throughout their decision-making and treatment journey
- Contact new candidates promptly and provide an overview of the cochlear implant process
- Conduct ongoing outreach through phone, email, and text communications
- Execute personalized touchpoints to keep candidates informed and connected
- Maintain lead ratings and candidate status updates in the CRM
- Enter candidate information into the CRM within established timelines
- Document interactions, candidate information, and progress updates
- Complete order forms and related documentation
- Maintain organized records while complying with privacy and confidentiality standards
- Schedule consultations and follow-up appointments
- Send educational and preparatory materials before appointments
- Coordinate and document surgery dates, purchase orders, and other milestones
- Support regional teams with documentation and administrative needs
- Prepare candidates for activation by sharing educational resources and program information
- Facilitate introductions to support services, customer support teams, and community resources
- Answer candidate questions and provide timely information
- Route specialized inquiries to appropriate departments
- Send printed educational materials to clinics and healthcare providers upon request
- Participate in National Sales Meetings and local candidate engagement events as needed
- Travel occasionally for meetings, trainings, or candidate-focused events
Requirements
What you’ll need- Must reside in California
- Bilingual English & Spanish
- 2-4 years of customer service, patient engagement, inside sales, or related experience
- Experience using CRM systems and Microsoft Office applications
- Commitment to maintaining confidentiality and complying with HIPAA requirements
- Bachelor's degree preferred
- Healthcare industry experience preferred
- Experience supporting patients, candidates, or customers in a healthcare setting preferred
- Experience in hearing healthcare, medical devices, audiology, or related healthcare fields preferred
Benefits
Comp & perks- Remote work arrangement
- Occasional travel for meetings, trainings, or candidate-focused events