Surgical Account Manager – NE Sales Region

MED-EL

. Own and develop customer relationships across the Northeast sales territory, with a strong focus on the New England / Greater Boston area .

Posted 11/10/2026full-timeBoston • Massachusetts • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in surgical and clinical support for hearing implants, with a strong ability to build relationships with healthcare professionals and manage sales objectives across a diverse territory. Proficient in navigating hospital purchasing processes and providing clinical training and support for medical devices.

Highest-signal resume keywords

Bachelor's Degree In AudiologyMedical Device Sales ExperienceSurgical Support ExpertiseASHA Certificate Of Clinical CompetenceAccount Management Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Goal AchievementAccount Strategy DevelopmentMarket Intelligence GatheringSurgical Procedure SupportCRM DocumentationInventory ManagementPricing NegotiationProduct DemonstrationClinical TrainingAuditory Response Telemetry

Soft Skills

Relationship BuildingCommercial MindsetIndependent PrioritizationCollaborationProfessional Communication

Tools & Technologies

CRM SoftwareSurgical InstrumentationHearing Implant TechnologyMarket Analysis Tools

Certifications & Qualifications

ASHA Certificate Of Clinical Competence In AudiologyRelevant Clinical Credentials

Industry Keywords

Healthcare SystemsOperating Room EnvironmentsHearing DisordersAudiologySurgical ApproachesDecision-Making ProcessesHospital LeadershipPurchasing DepartmentsMulti-Market Sales TerritoryClinical Support

About the role

Key responsibilities & impact

Own and develop customer relationships across the Northeast sales territory, with a strong focus on the New England / Greater Boston area
Achieve assigned sales goals while managing budgetary responsibilities
Identify and develop new business opportunities contributing to regional sales growth
Develop and execute account strategies with the Regional Director and Northeast regional team
Build relationships with surgeons, audiologists, operating room teams, hospital leadership, purchasing departments, and other decision-makers
Understand purchasing and decision-making processes within assigned hospitals and healthcare systems
Support pricing and purchase agreement discussions and maintain knowledge of market trends, competitive pricing, and discounting practices
Partner with Finance, Reimbursement, Operations, and other internal teams to support regional financial performance and growth
Provide hands-on support for hearing implant surgical procedures throughout the Northeast territory
Serve as an expert resource regarding MED-EL products, technology, instrumentation, and surgical applications
Provide product demonstrations and training to healthcare professionals
Support intraoperative implant electrical evaluation and basic Auditory Response Telemetry (ART)
Maintain expertise in anatomy, hearing conditions, implant indications and contraindications, surgical approaches, and emerging technologies
Support complex implant procedures, including unusual anatomy and revision cases, following appropriate training
Assist with implant and electrode selection and help ensure timely ordering and product delivery
Coordinate surgical case coverage when unable to attend personally
Manage key hospital, clinic, and surgical facility accounts and their operational processes
Maintain accurate account, contact, market share, activity, and relationship information in the company CRM
Gather market intelligence and account data for territory planning and growth strategies
Establish and monitor account-specific sales goals with the Regional Director
Collaborate with Customer Service, Reimbursement, Operations, Finance, and regional teammates
Maintain vendor credentials and comply with hospital, healthcare facility, and regulatory requirements
Manage device and consignment inventory, including sterile device and instrumentation dates
Complete sales activity records, expense reports, CRM documentation, and other business reporting accurately and on time

Requirements

What you’ll need

Bachelor’s degree or higher in a field related to surgical or clinical support for otologists, neurotologists, operating room staff, or related healthcare professionals; or hearing disorders, hearing healthcare, audiology, or a related discipline
Ability to develop credible, professional relationships with surgeons and other healthcare professionals
Comfort working in operating room and other clinical environments
Commercial mindset with the ability to balance sales objectives with expert clinical and surgical support
Ability to independently manage multiple accounts and priorities across a geographically dispersed territory
Ability to occasionally travel outside the assigned region as business needs require
Preferred: Master’s degree or higher in Audiology or a related surgical/clinical discipline
Preferred: ASHA Certificate of Clinical Competence in Audiology (CCC-A) or comparable clinical credentials
Preferred: Previous experience in medical device sales, surgical support, hearing implants, audiology, or account management
Preferred: Experience working directly with surgeons, operating room teams, hospitals, or healthcare systems
Preferred: Previous experience developing or managing a multi-market sales territory

Benefits

Comp & perks

50%+ travel associated with the role
Occasional travel outside the assigned region as business needs require