Collections Representative

Med-Metrix

. Initiate collection calls daily .

Posted 10/3/2026full-timeGarden City • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing patient accounts, including collection calls, payment arrangements, and compliance with HIPAA standards. Exhibits strong communication and problem-solving skills while maintaining integrity and dependability in a results-oriented environment.

Highest-signal resume keywords

HIPAA CompliancePatient Account ManagementMicrosoft Office Suite ProficiencyInterpersonal Communication SkillsProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collection CallsPayment ArrangementsPayment PlansSkip TracingAsset LocationGarnishmentsData AnalysisOffice Equipment OperationMultifactor AuthenticationCompliance with FDCPA

Soft Skills

Strong Interpersonal SkillsEffective CommunicationSound JudgmentCollaborationStress Management

Tools & Technologies

SmartphoneElectronic DeviceMicrosoft Office Suite

Industry Keywords

Patient AccountsDelinquent AccountsHealth Insurance CarriersInformation SecurityFDCPA Guidelines

About the role

Key responsibilities & impact

Initiate collection calls daily
Arrange payments of outstanding balances
Set up payment plans for parties unable to repay their debt in full
Send correspondence regarding delinquent accounts
Provide daily/weekly updates to management
Contact health insurance carriers
Manage a large volume of patient accounts per week
Coordinate with the legal department on skip tracing, asset location, and garnishments
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards
Limit viewing of PHI to the absolute minimum necessary to perform assigned duties
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent required
Associate’s Degree preferred
Motivated by weekly goals and monthly quotas
Proficiency in Microsoft Office Suite
Strong interpersonal skills and ability to communicate well at all levels of the organization
Strong problem solving and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
Ability to follow directions, collaborate with others, and handle stress
Ability to perform the stated physical demands and operate computers, telephones, and other office equipment
Compliance with FDCPA guidelines, HIPAA standards, and Information Security and HIPAA policies and procedures