Collections Representative, Bi-Lingual Spanish/English

Med-Metrix

. Support the Collections department’s debt recovery process on behalf of clients .

Posted 11/6/2026full-timeGarden City • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in debt recovery processes, including contacting debtors, arranging payments, and managing patient accounts while adhering to HIPAA standards. Bilingual in Spanish and English, with strong communication and problem-solving skills to effectively collaborate and achieve collection goals.

Highest-signal resume keywords

Fluency In Spanish And EnglishDebt Recovery Process ManagementProficiency In Microsoft Office SuiteKnowledge Of HIPAA StandardsStrong Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Debt RecoveryPayment ArrangementSkip TracingAsset LocationGarnishmentsMicrosoft Office SuiteProblem SolvingDecision MakingMultifactor AuthenticationInformation Security

Soft Skills

Strong Communication SkillsInterpersonal SkillsIntegrityDependabilityAbility To Handle Stress

Tools & Technologies

SmartphoneElectronic Device

Industry Keywords

FDCPA GuidelinesHIPAA CompliancePatient Accounts ManagementCollections DepartmentDelinquent Accounts

About the role

Key responsibilities & impact

Support the Collections department’s debt recovery process on behalf of clients
Contact debtors to make payment arrangements or determine settlements
Initiate collection calls daily
Arrange payments of outstanding balances
Set up payment plans for parties unable to repay debt in full
Send correspondence regarding delinquent accounts
Provide daily and weekly updates to management
Contact health insurance carriers
Manage a large volume of patient accounts per week
Coordinate with the legal department on skip tracing, asset location, and garnishments
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards
Limit viewing of protected health information to the minimum necessary for assigned duties
Perform other duties as assigned

Requirements

What you’ll need

Must be fluent in Spanish and English
High School Diploma or equivalent required
Associate’s Degree preferred
Motivated by weekly goals and monthly quotas
Proficiency in Microsoft Office Suite
Strong interpersonal skills and ability to communicate well at all levels of the organization
Strong problem solving and creative skills
Ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Must possess a smart-phone or electronic device capable of downloading applications for multifactor authentication and security purposes
Must be able to follow directions, collaborate with others, and handle stress
Ability to perform the listed physical duties, including sitting, moving around the work area, operating computers, peripherals, telephones, and other office equipment
Must comply with FDCPA guidelines, HIPAA standards, and Information Security and HIPAA policies and procedures

Benefits

Comp & perks

Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
Equal employment opportunity and nondiscrimination protections