Director, Technology Implementations – Workflow

Med-Metrix

. Own and advocate for the collections workflow platform .

Posted 10/17/2026full-timeRemote • New Jersey • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex software implementations within healthcare technology, focusing on workflow optimization, client consulting, and integration of operational processes. Proficient in SQL for data analysis and experienced in leading cross-functional teams to drive product adoption and continuous improvement.

Highest-signal resume keywords

Healthcare Technology ExperienceComplex Software ImplementationsSQL ProficiencyImplementation LeadershipHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLWorkflow ConfigurationData AnalysisImplementation MethodologiesTechnical TroubleshootingHealthcare Data TransactionsAWS Cloud TechnologiesAI/ML ApplicationsPerformance Metrics EstablishmentOperational Dashboards

Soft Skills

Interpersonal CommunicationProblem-SolvingDecision-MakingCollaborationAdaptability

Tools & Technologies

Microsoft Office SuiteImplementation Workflow PlatformsClient Data Integration ToolsOperational Support Systems

Industry Keywords

Healthcare AdministrationSoftware ImplementationsProduct ManagementTechnical OperationsInformation Security

Tech Stack

Tools & technologies

AWSCloudSQL

About the role

Key responsibilities & impact

Own and advocate for the collections workflow platform
Lead implementations for new collections clients and existing client expansions
Oversee solution design, workflow configuration, testing, training, go-live, and stabilization
Ensure integration of client data, workflows, and operational processes into the platform
Drive implementation best practices, standards, templates, and governance
Identify implementation risks and develop mitigation strategies
Establish scalable implementation methodologies
Partner with Product, Operations, and Engineering on product vision, priorities, and roadmap
Gather feedback from implementation, operations, and client teams to identify enhancements
Build, mentor, and lead implementation consultants and solution analysts
Establish performance metrics, KPIs, support SLAs, and operational dashboards
Drive continuous improvement across onboarding, support, and product adoption
Develop team capabilities in technical troubleshooting, workflow optimization, and client consulting
Serve as primary escalation point for complex implementation and support issues
Align business requirements with technical execution
Provide executive reporting and regular status communications
Oversee post-go-live support and transition to steady-state operations
Partner with support and development teams to resolve high-priority client concerns
Use, protect, and disclose patients' PHI in accordance with HIPAA standards
Comply with Information Security and HIPAA policies and procedures
Limit PHI viewing to the minimum necessary for assigned duties

Requirements

What you’ll need

Bachelor's degree in Healthcare Administration, Computer Science, Information Systems, Engineering, Data Analytics, or a related field
7+ years of experience in healthcare technology, software implementations, product management, or technical operations
3+ years leading implementation, support, consulting, or product-focused teams
Experience serving as a Product Owner, Solution Owner, Technical Lead, or Implementation Leader
Proven experience managing complex software implementations
Ability to present to executives, clients, and technical teams and communicate complex concepts clearly and effectively
Strong SQL skills, including writing complex queries and analyzing datasets to validate implementation results
Knowledge of healthcare data transactions including 837, 835, and 277
Knowledge of AWS Cloud technologies and AI/ML-enabled healthcare applications preferred
Proficiency in Microsoft Office Suite
Strong interpersonal, written, and verbal communication skills
Strong problem-solving and creative skills, sound judgment, and ability to make decisions based on accurate and timely analyses
High integrity and dependability, urgency, and results orientation
Willingness to work a flexible schedule and outside normal business hours as needed
Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes
Ability to follow directions, collaborate with others, and handle stress

Benefits

Comp & perks

Flexible schedule and work outside normal business hours as needed
Travel to client sites may be required up to 5% annually