Manager, Insurance Operations – Hospital Experience

Med-Metrix

. Oversee day-to-day insurance follow-up and billing operations .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in hospital revenue cycle operations, insurance follow-up, and billing management, with a strong focus on operational performance metrics and process improvements. Proven ability to lead teams, manage client relationships, and ensure compliance with HIPAA standards.

Highest-signal resume keywords

Hospital Revenue Cycle OperationsInsurance Follow-Up ManagementOperational Performance MonitoringTeam Leadership and DevelopmentMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Billing Best PracticesAccounts Receivable ManagementOperational Reporting and MetricsProcess Improvement ImplementationPerformance Dashboard Development

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationCollaborationStress ManagementChange Management

Tools & Technologies

Microsoft Office SuitePerformance Dashboards

Industry Keywords

HIPAA CompliancePatient Health Information (PHI)Revenue Cycle ManagementClient Service DeliveryOperational Efficiency

About the role

Key responsibilities & impact

Oversee day-to-day insurance follow-up and billing operations
Manage and develop operational teams responsible for client delivery
Monitor operational performance metrics and identify trends, gaps, and improvement opportunities
Implement and maintain processes and best practices for insurance follow-up, billing, and receivables management
Partner with leadership and client teams to address operational issues and improve performance
Monitor client service delivery and maintain relationships with client contacts
Support operational plans and initiatives aligned with organizational and client goals
Ensure appropriate staffing and resource allocation
Improve productivity, efficiency, quality, and financial performance
Prepare and communicate operational reports, performance results, and recommendations
Ensure quality standards are understood, followed, and monitored
Use and protect patients’ PHI in accordance with HIPAA standards
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in a business-related field required
5+ years of experience in hospital revenue cycle operations, insurance follow-up, billing, or receivables management
3+ years of experience managing or supervising revenue cycle teams
Experience managing third-party insurance accounts receivable and follow-up operations
Demonstrated ability to monitor operational performance, analyze results, and implement process improvements
Experience developing and maintaining operational reports, metrics, and performance dashboards
Strong understanding of insurance billing, follow-up, and accounts receivable best practices
Demonstrated ability to lead teams and achieve operational, quality, and productivity objectives
Ability to effectively manage competing priorities and drive operational improvements
Ability to implement and promote change and innovation
Proficiency in Microsoft Office Suite
Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes
Excellent written and verbal communication skills required
Ability to follow directions, collaborate with others, and handle stress
Must comply with Information Security and HIPAA policies and procedures
Must limit viewing of PHI to the minimum necessary and use, protect, and disclose PHI in accordance with HIPAA standards