Supervisor, Payment Variance Follow Up

Med-Metrix

. Mentor, monitor, and evaluate Underpayment Analysts and Follow-up Representatives .

Posted 10/24/2026full-timeRemote • New Jersey • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Managed Care reimbursement methodologies and the insurance follow-up process, while effectively mentoring and managing team members to achieve departmental goals. Strong communication and problem-solving skills are essential for analyzing payment variances and ensuring compliance with HIPAA standards.

Highest-signal resume keywords

Managed Care Reimbursement MethodologiesLeadership ExperiencePayment Variance AnalysisMicrosoft Office Suite ProficiencyInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment Variance AnalysisInsurance Follow-Up ProcessesHealthcare Reimbursement MethodologiesInternal AuditsClient Reporting Packages

Soft Skills

Strong Problem-Solving SkillsAbility to Multi-TaskExcellent Written and Verbal CommunicationInterpersonal SkillsAbility to Handle Stress

Tools & Technologies

Microsoft Office Suite

Industry Keywords

HIPAA ComplianceConfidentialityRevenue TrendsUnderpayment AnalysisBilling and Coding Errors

About the role

Key responsibilities & impact

Mentor, monitor, and evaluate Underpayment Analysts and Follow-up Representatives
Communicate consistently with the Manager, Managed Care Services to ensure efficiency and productivity in daily operations and the recovery process
Perform payment variance analysis to identify trends in underpaid claims
Identify and report underpayment and denial trends
Analyze, identify, and resolve issues causing payer payment delays, including billing and coding errors
Manage team productivity to ensure departmental goals are achieved
Develop and mentor team members and provide career coaching while motivating and supporting employees
Orient new and existing employees and provide necessary information, technology, and reference materials
Ensure all work is completed properly and timely
Perform internal audits of everyday recoveries
Report and trend revenue by client and staff
Compile client reporting packages and provide regular project-status updates
Hold quarterly staff meetings and learning sessions
Maintain confidentiality and a professional attitude
Perform special projects and other duties as needed
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards
Comply with Information Security and HIPAA policies and procedures
Limit viewing of PHI to the minimum necessary for assigned duties

Requirements

What you’ll need

High School Diploma or equivalent required
Working knowledge of the insurance follow-up and underpayment processes, with an understanding of fundamental concepts in healthcare reimbursement methodologies
Detailed knowledge of Managed Care reimbursement methodologies
Ability to multi-task and prioritize under stressful situations
Proficiency in business writing and email correspondence
Must have leadership experience and the ability to manage employees
Proficiency in Microsoft Office Suite
Strong interpersonal skills and ability to communicate well at all levels of the organization
Strong problem-solving and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability, with a strong sense of urgency and results orientation
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction
Ability to follow directions, collaborate with others, and handle stress
Ability to perform the stated physical demands and operate office equipment