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About the role
Key responsibilities & impact- Review and maintain assigned queue for completeness and accuracy according to state licensing requirements
- Review, quality check, and submit online and paper license applications and Primary Source Verifications
- Initiate and manage primary source verifications for education, training, employment, and licenses
- Monitor and resolve deficiencies, including Board communication as needed
- Communicate with providers and clients regarding requirements, missing items, and status updates
- Collaborate with internal teams and external agencies to facilitate timely licensure
- Prepare and provide license status updates to clients
- Manage mailing processes, including printing, assembling, tracking, and timely submission of application materials
- Monitor files for timely completion of outstanding requirements
- Support time-sensitive application corrections and email address changes
- Participate in scheduled and ad hoc meetings
- Assist with special projects and other assigned duties
Requirements
What you’ll need- Experience with Behavioral Health, Nursing, and Physician license types; multi-state experience preferred (IMLC, NLC a plus)
- Strong critical thinking and problem-solving skills with the ability to navigate complex licensing requirements
- Excellent communication and customer service skills; able to clearly articulate next steps to providers and stakeholders
- Close attention to detail with strong organizational, time management, and multitasking abilities
- Ability to adapt and pivot in a fast-paced, remote environment while maintaining productivity during workload fluctuations
- Professional demeanor when interacting with providers, clients, and internal teams
- Tech-savvy with proficiency in Google Suite; experience with DocHub, Slack, and startup environments
Benefits
Comp & perks- Equal opportunity employment
- Reasonable accommodation during the application process
- AI-assisted hiring process with human-centered decision-making