Bilingual Case Management Coordinator

Medavie

. Set up new disability benefit applications accurately and follow up to obtain missing information within specified timeframes .

Posted 10/15/2026full-timeRemote • CanadaJunior💰 CA$40,254 - CA$45,285 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing disability benefit applications, including financial calculations and client communication, while maintaining high attention to detail and proficiency in Microsoft Office. Bilingual in English and French, with a strong customer service focus and experience in administrative roles within health services.

Highest-signal resume keywords

Disability Benefit Application ManagementFinancial CalculationsCustomer Service ExperienceMicrosoft Office ProficiencyBilingualism (English and French)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Disability Benefit ApplicationsFinancial CalculationsClaims ManagementInvoice PaymentDocument FormattingData InputMedical TerminologyAdministrative DutiesClient Inquiries HandlingInformation Follow-ups

Soft Skills

Attention to DetailStrong Customer Service FocusCommunication SkillsMulti-tasking AbilityPhone Communication Comfort

Tools & Technologies

Claims Management SystemsPayment SystemsMicrosoft Office Suite

Industry Keywords

Health CareHealth ServicesMedical Secretary

About the role

Key responsibilities & impact

Set up new disability benefit applications accurately and follow up to obtain missing information within specified timeframes
Perform administrative duties, including invoice payment and information follow-ups
Complete documented processes for new claims, claim closures, and CPP/QPP applications
Respond to disability-related client inquiries by telephone and in writing, handling approximately 30 calls per day
Set up systems and input data in claims management and payment systems
Manage financial responsibilities for income replacement benefits, including benefit calculations, offsets, and payments
Prepare letters using templates, formatting documents, and proofreading for errors
Gather information to assess disability benefit applications and maintain disability files
Communicate with stakeholders and manage multiple tasks

Requirements

What you’ll need

Post-secondary education in a related field or equivalent work experience
Minimum six months experience in an administrative role, preferably in a health care or health service setting
Customer service experience preferred
Knowledge of medical terminology and/or experience as a medical secretary considered an asset
High attention to detail
Comfortable being on the phone
Strong customer service focus
Ability to complete financial calculations using tools provided
Excellent computer skills with superior knowledge of Microsoft Office suite of products
Bilingualism (English and French) is mandatory
Ability to work a 7.5 hour shift, Monday through Friday, between 8:00am and 6:00pm

Benefits

Comp & perks

Competitive pay
Comprehensive benefits
Opportunities for personal and professional growth
Flexible work options
Meaningful experiences
Supportive leadership
Accommodations or adjustments during recruitment
Performance-based incentive programs for eligible employees