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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis, requirements gathering, and solution design, with a strong focus on client experience and operational efficiency. Proficient in data analysis and reporting, with the ability to develop business cases and drive cross-functional collaboration.
Highest-signal resume keywords
Business AnalysisData Analysis and ReportingCross-Functional CollaborationAgile Project ManagementBilingualism (French/English)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements GatheringFunctional SolutionsBusiness Case DevelopmentROI AnalysisData InterpretationUser Acceptance Testing (UAT)Defect TrackingOperational Process ImprovementClient-Centric Solution DesignProject Management
Soft Skills
Strong Presentation SkillsFacilitation SkillsStakeholder InfluenceDecision-Making GuidanceAdaptability in Fast-Paced Environments
Tools & Technologies
Power BITableauAlteryxJiraALMLow-Code PlatformsCloud-Based SystemsSaaS Solutions
Certifications & Qualifications
Bachelor’s Degree in Business, Analytics, or FinanceCollege Diploma
Industry Keywords
InsuranceFinancial ServicesOperationsBusiness ProcessesClient Experience Drivers
Tech Stack
Tools & technologiesCloudTableau
About the role
Key responsibilities & impact- Lead requirements gathering, validation, and documentation for complex initiatives
- Translate business needs into clear, actionable requirements and functional solutions
- Support IT intake processes and contribute to solution design and implementation
- Ensure alignment between business objectives and delivered solutions
- Build relationships across Operations, IT, Finance, Sales, and Marketing
- Act as a liaison between cross-functional teams to facilitate communication and alignment
- Work with stakeholders to understand business challenges and identify improvement opportunities
- Support data gathering and analysis to inform decision-making and project initiatives
- Develop business cases with strong ROI justification in collaboration with Finance
- Support prioritization of initiatives based on business value and impact
- Drive a client-centric approach to solution design and decision-making
- Identify opportunities to improve and streamline operational processes
- Influence stakeholders to adopt effective and efficient practices
- Promote a strong focus on enhancing client and user experience
- Contribute to continuous improvement and innovation initiatives
- Coordinate and oversee User Acceptance Testing (UAT) cycles
- Develop and execute test cases for projects and system releases
- Manage defect tracking, prioritization, and resolution
- Support training, implementation, and business readiness activities
Requirements
What you’ll need- College diploma required
- Bachelor’s degree in Business, Analytics, Finance, or related field preferred
- 3-5 years of relevant experience in business analysis, operations, or project environments
- Experience working on cross-functional initiatives and complex projects
- Experience with data analysis and reporting tools (e.g., Power BI, Tableau, Alteryx)
- Familiarity with tools such as Jira, ALM, and low-code/automation platforms is an asset
- Knowledge of AI, cloud-based systems, and SaaS solutions
- Experience in developing business cases and ROI analysis
- Experience in insurance or financial services is an asset
- Knowledge of Agile project management methodologies is an asset
- Bilingualism (French/English) is considered a strong asset
- Strong understanding of operations, business processes, and client experience drivers
- Ability to interpret data, identify trends, and provide actionable insights
- Strong presentation and facilitation skills across various audiences
- Ability to guide decision-making and promote best practices
- Manages multiple initiatives, timelines, and deliverables effectively
- Thrives in a fast-paced and evolving environment
Benefits
Comp & perks- Hybrid or remote work arrangements
- Flexible work environment and work-life balance
- 100% employer-paid health, dental, and vision benefits (effective Day 1)
- 100% employer-matched Defined Contribution Pension Plan
- Annual performance-based Incentive Bonus
- A gifted week of vacation in your first year + optional Vacation Purchase Program
- Support for professional development, training, and certifications
- Wellness programs, health resources, and fitness discounts
- Accommodations or adjustments at any stage of the recruitment process