Manager, Case Management Services

Medavie

. Oversee implementation and application of programs and processes for STD and LTD claims, including mental health and complex disability management .

Posted 10/27/2026full-timeMontreal • CanadaSeniorLead💰 CA$99,177 - CA$119,013 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in disability management and mental health claims, with a strong focus on operational oversight, performance monitoring, and strategic execution. Proven ability to lead teams through change while fostering partnerships and enhancing recovery outcomes.

Highest-signal resume keywords

Disability Management ExpertiseLeadership ExperienceOperational OversightChange ManagementCustomer Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Disability Claims ManagementMental Health ProgramsData AnalysisTrend AnalysisOperational ReportingPerformance MonitoringRisk ManagementReturn-To-Work ProgramsStrategic PlanningWorkforce Planning

Soft Skills

CoachingEngaging CommunicationInfluencingBuilding TrustAdaptability

Industry Keywords

Group InsuranceSTD ClaimsLTD ClaimsComplex Disability ManagementPerformance ManagementSuccession PlanningCustomer-Focused ApproachAccountabilityBusiness AcumenBilingualism

About the role

Key responsibilities & impact

Oversee implementation and application of programs and processes for STD and LTD claims, including mental health and complex disability management
Balance quality, cost, duration, and risk while maintaining a customer-focused approach
Ensure accountability through performance monitoring and timely decision-making
Provide operational oversight for specialized disability management practices
Identify trends, risks, and opportunities to improve recovery and return-to-work outcomes
Lead initiatives to reduce claim duration, escalation exposure, and variability using data and evidence
Guide teams through new practices, models of care, mental health programs, and process improvements
Deliver operational reporting, trend analysis, and evidence-based recommendations to plan sponsors and internal partners
Build partnerships with plan sponsors, internal teams, and external providers
Lead workforce planning, recruitment, performance management, and succession planning
Coach and develop employees and strengthen leadership capability
Create an inclusive, accountable environment supporting performance and adaptability

Requirements

What you’ll need

A bachelor’s degree in a relevant program and/or a combination of relevant work experience
Minimum of 10 years’ experience in group insurance, with deep expertise in disability management and mental health claims (STD and LTD)
Minimum of 5 years’ progressive leadership experience, including direct leadership of professional teams
Experience coaching, developing, and performance-managing leaders and individual contributors
Experience leading teams through change and evolving business priorities
Experience managing complex disability claims, including mental health and return-to-work programs, is considered an asset
Business acumen and understanding of operational, financial, and risk drivers in group disability management
Strong customer orientation
Strategic mindset and ability to translate organizational goals into operational plans and results
Strong execution capability
Experience facilitating change and leading teams through evolving priorities and complexity
Engaging communication and ability to influence, build trust, and strengthen partnerships
Ability to coach and develop others
High integrity, accountability, and adaptability
English proficiency required
Bilingualism in French and English preferred

Benefits

Comp & perks

Health and dental coverage that is 100% employer paid from day one
Wellness benefits
Health resources
Fitness center discounts
Flexible work environment supporting work–life balance
Professional development opportunities, including leadership programs, ongoing learning, and career growth pathways
Collaborative and inclusive culture
Performance-based incentive programs for eligible employees