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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, focusing on customer retention, engagement, and effective use of healthcare staffing tools. Proficient in analyzing data to identify trends and improve customer experiences while maintaining strong communication and organizational skills.
Highest-signal resume keywords
Customer Success ExperienceData Analysis SkillsClear Communication SkillsSalesforce ProficiencyOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Problem-SolvingCollaborationFlexibility
Tools & Technologies
SalesforceIntercom
Industry Keywords
Customer RetentionHealthcare StaffingWorkforce ManagementCustomer SupportAccount Management
About the role
Key responsibilities & impact- Monitor account activity and health signals, and contact customers with relevant guidance.
- Create and deliver customer communications, webinars, resources, and automated programs.
- Help customers overcome challenges, reconnect with the platform, and use Medely's tools effectively.
- Recognize retention risks and changing staffing needs, take action, and connect customers with internal partners.
- Identify recurring questions and platform challenges and share feedback with Product and other teams.
- Track engagement, account health, and campaign performance.
- Help outpatient and post-acute facilities get lasting value from Medely's healthcare staffing marketplace and workforce management tools.
- Contribute to customer retention, re-engagement, growth opportunities, and scalable customer-support programs.
Requirements
What you’ll need- A minimum of 1-3 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing or operations role.
- Genuine interest in helping customers solve problems and get more value from a product or service.
- Comfort reviewing data, spotting patterns, and using insights to prioritize work.
- Clear, thoughtful written and verbal communication skills.
- Strong organization and follow-through across multiple accounts and priorities.
- Curiosity about technology and ability to learn tools such as Salesforce, Intercom, or similar customer and CRM platforms.
- Collaborative approach and good judgment about when to resolve an issue independently or involve a partner.
- Flexibility to balance consistent programs with customer needs requiring individual attention.
- Must be US-based, within the 48 continental states.
- Must answer the employer's US work authorization and visa sponsorship questions.
Benefits
Comp & perks- 401k
- Full suite of benefits including medical, dental, and vision insurance
- Flexible and unlimited PTO
- Paid parental leave
- Remote work in a digital environment
- Competitive compensation based on experience and performance
- Mission-oriented startup modernizing the healthcare industry
- Opportunity to drive meaningful business impact