Customer Intake Specialist – Extended Coverage Representative

Medical Guardian

. Input new orders arriving via phone, fax, or email into the customized system .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in data entry and customer communication within a healthcare context, ensuring accuracy and compliance with HIPAA guidelines. Capable of navigating healthcare portals and managing customer records effectively while maintaining a professional demeanor.

Highest-signal resume keywords

Data EntryHIPAA ComplianceMicrosoft Office ProficiencyCustomer CommunicationCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTyping 40 WPMOrder ProcessingHealthcare Portal NavigationRecord Verification

Soft Skills

Detail OrientedExcellent Oral CommunicationExcellent Written CommunicationAdaptabilityTeam Player

Industry Keywords

HealthcareCustomer ServiceIntake ProcessMedicare AdvantageCompliance

About the role

Key responsibilities & impact

Input new orders arriving via phone, fax, or email into the customized system
Verify information contained on order forms
Communicate with customers or referring sources as needed
Navigate healthcare portals to find customer information needed during intake
Enter orders and relevant information into the customized system
Correct existing customer records when notified of changes
Cancel customer accounts or services when needed
Answer daily calls and emails from customers and care managers
Monitor queues for new orders, customer record updates, and service cancellations
Review communications critically to determine required actions
Identify missing or incorrect information and take steps to correct and process orders
Answer inbound calls from members wishing to opt in to eligible Medicare Advantage services
Work independently and maintain productivity during evening hours with limited or no direct managerial support

Requirements

What you’ll need

Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Minimum associate degree in healthcare related field (preferred)
Proficiency in the Microsoft Office suite of applications required
Ability to type at least 40 WPM
Must complete daily tasks assigned
Must be detail oriented
Ability to adapt to changes
Intelligent individual with excellent oral and written communication skills
Critical thinker - ability to decipher when things are missing or incorrect
Accurate and organized - heavy data entry of important information
Friendly phone demeanor - will be in direct contact with both customers and referring sources
Team player - will work on the Intake team as well as with other departments daily
Punctual and reliable with a professional appearance and demeanor
Compliance with HIPAA guidelines required

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation & Public Holidays)
Short Term & Long Term Disability
Retirement Plan (401k)