Member Support Specialist

Medical Guardian

. Answer incoming telephone calls from members and/or caregivers needing assistance with orders, products, billing, and other account services.

Posted 10/3/2026full-timeRemote • United StatesSeniorLead💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong member service skills with a focus on effective communication, problem-solving, and account management. Proficient in navigating company products and services while maintaining a positive member experience.

Highest-signal resume keywords

Member Service ExperienceEffective Communication SkillsActive Listening SkillsAccount ManagementProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account UpdatesTroubleshootingMulti-TaskingDocumentationSales Techniques

Soft Skills

ProfessionalismEnthusiasmKindnessOrganizationTime Management

Tools & Technologies

Computer ProficiencyInternet Speed

Certifications & Qualifications

High School DiplomaAssociate DegreeBachelor's Degree

Industry Keywords

Call CenterMember ExperienceBilling PracticesProduct KnowledgeDe-Escalation Techniques

About the role

Key responsibilities & impact

Answer incoming telephone calls from members and/or caregivers needing assistance with orders, products, billing, and other account services.
Guide callers through troubleshooting, navigating the company site, or effectively using products or services.
Maintain superior knowledge of Medical Guardian products, services, and billing practices.
Perform account updates and thoroughly document conversations to keep member records complete and current.
De-escalate dissatisfied members, research issues, and offer solutions.
Promote the value of additional products and services during service calls, including selling add-ons to existing members.
Communicate positively with internal and external members and collaborate with team members to improve the member experience.
Meet personal and team qualitative and quantitative performance objectives.
Perform other assigned duties.

Requirements

What you’ll need

Must be able to consistently work full shift with prescheduled (2) 15 minutes breaks and (1) 35-minute lunch break that are optimized around the business need.
2+ years previous member service call center or member-facing experience desired.
High school diploma required
Associate or bachelor’s degree preferred
Computer proficient with the ability to multi-task
Professional, enthusiastic and kind with a passion for serving
Effective active listening skills with ability to probe to ensure appropriate resolution
Strong communication, organization and time-management skills
Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NM, NV, OH, PA, SC, ID, IL, NC, TN, WV, UT and TX only.
Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role.

Benefits

Comp & perks

Equipment is provided
Paid Time Off available after 60 days
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation & Public Holidays)
Short Term & Long Term Disability
Retirement Plan (401k)