Customer Success Manager

Medicom Group

. Own the overall health, adoption, utilization, and retention of a portfolio of healthcare accounts as the primary customer contact .

Posted 9/19/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within healthcare IT, focusing on account health, adoption, and retention. Proficient in utilizing data analytics to drive customer engagement and support interoperability in medical imaging technologies.

Highest-signal resume keywords

Customer Success ManagementHealthcare IT ApplicationsDICOM, HL7, PACS, EHR IntegrationsData Analysis and Business IntelligenceProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health MonitoringUtilization AnalysisAdoption PlanningTechnical AptitudeInteroperability Issue Resolution

Soft Skills

Effective CommunicationRelationship BuildingOrganizational SkillsAnalytical SkillsIndependent Work

Tools & Technologies

CRM SoftwareSpreadsheetsBusiness Intelligence Tools

Industry Keywords

Healthcare ImagingSaaSAccount ManagementImplementation ConsultantVoice of the Customer

About the role

Key responsibilities & impact

Own the overall health, adoption, utilization, and retention of a portfolio of healthcare accounts as the primary customer contact
Build relationships with PACS administrators, imaging IT teams, clinical users, and executive leadership
Develop and execute customer success and adoption plans
Lead multi-site adoption initiatives across health systems, tracking facility-level configuration, activation, and utilization
Analyze customer utilization and account health data to identify trends, adoption opportunities, and renewal risks
Conduct regular account reviews and quarterly business reviews
Communicate performance, progress, risks, and opportunities to customer leadership and internal teams
Apply knowledge of DICOM, DICOMweb, HL7, FHIR, PACS, and EHR integrations to communicate with technical teams and understand potential issues
Partner with customer IT, Support, Implementation, and third-party vendors to investigate and resolve technical or interoperability issues
Manage the transition from Implementation to Customer Success and provide support during scheduled go-live activities
Become a subject matter expert on Medicom products and develop enablement materials, training, demonstrations, and best-practice guidance
Capture and communicate the Voice of the Customer and track product enhancement requests
Identify expansion opportunities and support renewal preparation with Sales, Legal, and Finance
Collaborate cross-functionally to advocate for customers and deliver a consistent customer experience

Requirements

What you’ll need

5+ years of experience in a customer-facing role such as Customer Success Manager, Account Manager, Technical Account Manager, Implementation Consultant, or healthcare IT applications analyst within healthcare IT, medical imaging, or SaaS
Familiarity with healthcare imaging and interoperability concepts, including DICOM, HL7, PACS, RIS, and EHR integrations
Ability to communicate effectively with technical teams and understand how healthcare imaging technologies support customer workflows
Strong analytical skills and experience using spreadsheets, business intelligence, CRM, or other data to monitor customer health, utilization, adoption, and retention
Demonstrated ability to manage multiple concurrent enterprise accounts and coordinate initiatives across numerous customer sites and stakeholders
Excellent written, verbal, and phone communication skills, with the ability to communicate effectively with both technical and executive audiences
Experience building trusted relationships with senior and executive-level customer contacts
Strong project management and organizational skills, with the ability to prioritize competing customer needs and follow initiatives through to completion
Technical aptitude with the ability to translate technical concepts into customer and business value
Demonstrated ability to work independently and thrive in a fast-paced environment where processes may continue to evolve
Bachelor's degree or equivalent practical experience