Implementation Specialist

Medicom Group

. Install, upgrade, and migrate ImageX across customer Windows Server and virtual environments .

Posted 9/19/2026full-timeRemote • United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and troubleshooting DICOM and HL7 interfaces, alongside strong Windows Server and network troubleshooting skills. Proven ability to manage multiple customer engagements while ensuring compliance with HIPAA and delivering effective customer training.

Highest-signal resume keywords

DICOM ConfigurationHL7 v2 TroubleshootingWindows Server ManagementCustomer Engagement ManagementHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DICOMHL7 v2ImageXWindows ServerNetworkingIntegration TestingImaging WorkflowsTechnical DiagnosticsProject ManagementUser Acceptance Testing

Soft Skills

Customer-Facing CommunicationProblem SolvingTeam CollaborationTraining and Support

Tools & Technologies

SalesforceMirth ConnectNextGen ConnectPACSVNARISEHRVPNAntivirus SecurityDiagnostic Tools

Certifications & Qualifications

NextGen Certified Professional in Mirth ConnectARRTCIIPAWS Foundational Certification

Industry Keywords

Healthcare ITImaging SystemsRadiologyCardiologyOncologyFederal Health SystemsVistAVISN ProgramsImage Exchange PlatformsTechnical Data Compliance

Tech Stack

Tools & technologies

AWSDNSFirewalls

About the role

Key responsibilities & impact

Install, upgrade, and migrate ImageX across customer Windows Server and virtual environments
Configure Connect, including Spaces, permissions, DICOM locations, AE titles, routing rules, and site-to-site network connections
Build, map, and troubleshoot HL7 v2, FHIR, SMART on FHIR, and SSO integrations
Diagnose and resolve DICOM, HL7, and Windows infrastructure issues using logs and diagnostic tools
Troubleshoot connectivity involving firewalls, ports, VPNs, certificates, DNS, proxies, antivirus/endpoint security, disk capacity, and Windows services
Partner with customer IT teams and third-party PACS, VNA, RIS, and EHR vendors to resolve cross-system issues
Lead technical kickoffs, status calls, working sessions, installations, and customer training
Develop and execute test plans, track acceptance criteria, support user acceptance testing, and prepare implementations for production
Lead go-lives and cutovers, including early-morning, evening, or overnight windows, and provide hypercare support
Support migrations from incumbent image exchange platforms, including parallel runs and validation
Partner with Imaging Informatics on clinical end-user training and adoption
Evaluate customer environments for security and connectivity requirements and ensure compliance with HIPAA and Medicom security practices
Maintain accurate project and customer records, including Salesforce details, implementation documentation, and engagement knowledge
Manage a portfolio of 17–25 active customer projects and support 30–40 installs, kickoffs, connection calls, and training sessions monthly

Requirements

What you’ll need

3+ years of healthcare IT experience with hands-on responsibility for PACS, VNA, RIS, EHR, or related imaging systems
2+ years of production experience configuring and troubleshooting DICOM and HL7 v2 interfaces
Ability to independently interpret HL7 messages and DICOM associations
Working knowledge of imaging workflows across radiology, cardiology, and oncology
Strong Windows Server and network troubleshooting skills, including ports, firewalls, VPNs, certificates, DNS, and endpoint security
Ability to manage 15+ concurrent customer engagements
Strong customer-facing communication skills
Willingness to support scheduled early-morning and occasional evening or overnight cutover windows
Familiarity with HIPAA and sound judgment when handling technical data or diagnostics that may contain protected health information
Preferred: experience with Mirth Connect / NextGen Connect
Preferred: Epic integration experience, including Interconnect, Showroom Connection Hub, vendor services, or application provisioning
Preferred: experience supporting VA or federal health systems, including VistA or multi-site VISN programs
Preferred: experience migrating customers from a competing image exchange platform
Preferred: experience with Salesforce and/or TaskRay or another project delivery platform
Preferred: relevant certifications such as NextGen Certified Professional in Mirth Connect, ARRT, CIIP, or an AWS foundational certification

Benefits

Comp & perks

Remote work in the United States
No on-call rotation
Equal employment opportunity
Reasonable accommodation during the application process