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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Global Transparency regulations and operational excellence, with a strong focus on customer success, strategic leadership, and cross-functional collaboration. Proven ability to drive process improvements, manage compliance, and enhance customer relationships in the life sciences sector.
Highest-signal resume keywords
Global Transparency RegulationsCustomer Success ManagementOperational EfficiencyLeadership in Managed ServicesData-Driven Decision-Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transparency Reporting RequirementsOperational AnalyticsRegulatory GovernanceSaaS OperationsKPI DevelopmentRisk ManagementFinancial ManagementProcess ImprovementCloud-Based SolutionsQuality Assurance
Soft Skills
Exceptional CommunicationExecutive Stakeholder ManagementStrategic PlanningTeam LeadershipCustomer Relationship Management
Certifications & Qualifications
Bachelor's DegreeAdvanced Degree Preferred
Industry Keywords
Life SciencesPharmaceuticalBiotechnologyMedical DeviceManaged ServicesCommercial ComplianceOperational StandardsCustomer EngagementRegulatory SubmissionsContinuous Improvement
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide strategic leadership for MediSpend's Global Transparency software and managed services organization
- Ensure execution of customer reporting obligations, regulatory submissions, and operational deliverables across the client portfolio
- Build customer stakeholder relationships and identify risks, opportunities, and continuous improvement areas
- Lead executive-level engagement for strategic and at-risk customers
- Oversee customer transition from Implementation to Customer Success and Managed Services
- Maintain expertise in global and state transparency regulations, industry trends, and reporting requirements
- Establish operational standards for accurate, timely, and compliant regulatory reporting
- Lead initiatives to increase automation, reduce operational risk, and improve scalability
- Develop governance processes for regulatory change management, reporting quality, audit readiness, and operational controls
- Ensure customer reporting deadlines, service level commitments, and quality metrics are achieved
- Serve as business leader and subject matter expert for Global Transparency solutions
- Partner with Product Management on enhancements improving customer experience, operational efficiency, and compliance
- Collect customer and team feedback to identify product and process improvements
- Support customer discussions regarding regulatory interpretation, industry best practices, and reporting strategy
- Lead, mentor, and develop Global Transparency Operations, Delivery, and Customer Success teams
- Define organizational structure, roles, performance expectations, and accountability
- Establish processes for regulatory reporting, escalations, managed services delivery, regulatory change management, and product feedback
- Develop KPIs and dashboards measuring quality, productivity, customer satisfaction, service performance, and team effectiveness
- Partner with Implementation, Product, Engineering, Customer Success, and Sales on onboarding, platform improvements, adoption, retention, references, and expansion
- Represent MediSpend at industry conferences, customer forums, and regulatory working groups
- Build executive relationships with pharmaceutical, biotech, and medical device organizations
- Lead executive business reviews and strategic customer planning
- Identify opportunities to expand customer utilization and improve customer value
Requirements
What you’ll need- 10+ years of experience in life sciences transparency, commercial compliance, managed services, or SaaS operations
- 5+ years of leadership experience managing customer-facing operational teams
- Deep knowledge of U.S. Federal, State, and global transparency reporting requirements
- Experience supporting enterprise pharmaceutical, biotechnology, or medical device organizations
- Demonstrated success leading large-scale operational teams while improving customer satisfaction, quality, and operational efficiency
- Experience working within a cloud-based SaaS environment
- Strong understanding of customer success, managed services, and enterprise software delivery
- Bachelor's degree required; advanced degree preferred
- Executive leadership and customer relationship management
- Strategic planning with strong operational execution
- Data-driven decision-making utilizing KPIs, reporting, and operational analytics
- Cross-functional leadership across Product, Engineering, Customer Success, Sales, and Regulatory teams
- Continuous process improvement and operational scalability
- Risk management, quality assurance, and regulatory governance
- Financial and resource management, including forecasting and capacity planning
- Exceptional communication, presentation, and executive stakeholder management
- Ability to lead organizational change while fostering a high-performing, customer-focused culture
- Reliable high-speed internet access suitable for professional remote work
- Safe, ergonomic, and confidential home-office workspace
Benefits
Comp & perks- Merit-based compensation – Competitive base salary plus bonus
- Work from anywhere – Roles are open to candidates located anywhere in the US (United States)
- Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
- 401k+ Match
- Comprehensive health, dental, and vision insurance
- Paid Parental Leave
- Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development
- Limited travel may be required for occasional team meetings, training sessions, or business events
- Reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and other applicable laws