Implementation Manager

MediSpend

. Report to the Director, SaaS Implementation & Service Delivery .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing SaaS client implementations, project planning, and risk management while ensuring compliance within the Life Sciences industry. Proficient in facilitating client interactions and translating business requirements into effective technical solutions.

Highest-signal resume keywords

Project ManagementSaaS ImplementationClient Relationship ManagementRisk ManagementPMP Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project PlanningConfiguration ManagementQuality AssuranceUser Acceptance TestingData Management

Soft Skills

Communication SkillsFacilitation SkillsNegotiation SkillsOrganizational SkillsAttention to Detail

Tools & Technologies

ConfluenceJIRAZendeskSmartsheetMS Office Suite

Certifications & Qualifications

PMP Certification

Industry Keywords

SaaSLife SciencesTransparency and ComplianceClient OutcomesImplementation Approaches

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Report to the Director, SaaS Implementation & Service Delivery
Manage client implementations from Project Kickoff through Production deployment
Develop and maintain project plans, milestones, goals, deliverables, risks, and critical dependencies with internal and client stakeholders
Communicate project updates and expectations to team members and management
Manage changes in project scope, identify potential crises, and devise contingency plans
Facilitate client discovery and solution-design sessions, document decisions, and support implementation approaches within Medispend best practices
Serve as primary solution lead and subject matter expert, translating client business requirements into supported configuration, workflow, and technical solutions
Perform hands-on configuration
Liaise between the Medispend development team and clients to ensure milestones and technical dependencies are achieved on schedule
Review development updates and support quality assurance and client user acceptance testing
Oversee client acceptance testing, track issues and feedback, and coordinate resolution of critical items
Diagnose client issues and escalate them to the development team
Create training materials and client workflow documentation and conduct train-the-trainer sessions
Support Customer Success and Managed Services teams with customer support delivery, data management and remediation, and report generation
Identify delivery improvements, develop and share best practices, and strengthen client outcomes

Requirements

What you’ll need

5+ years’ experience in a SaaS or other high-tech environment
5+ years’ experience in project management and implementing software solutions
Familiar with US and OUS Transparency and Compliance within the Life Sciences Industry
Bachelor’s degree in Information Systems, Computer Science or related field preferred
PMP certification a plus
Experience in Confluence, JIRA, Zendesk and Smartsheet a plus
Deep understanding of project management methodology, including project planning and risk management
Demonstrated ability to build and maintain client relationships
Strong oral and written communication, facilitation, negotiation, and organizational skills
Proven track record of successfully managing expectations with clients and stakeholders at all organizational levels
Ability to manage multiple concurrent projects and shift priorities under tight deadlines
Exceptional attention to detail in a dynamic, fast-paced, entrepreneurial environment
Excellent interpersonal and cross-functional collaboration skills
Demonstrated proficiency using Mac and Windows MS Office Suite, including Word, Excel, PowerPoint and Outlook
Reliable high-speed internet access and a safe, ergonomic, confidential home-office workspace
Ability to perform extended periods of sitting, view a computer screen, and communicate through written and verbal means
Occasional ability to lift materials or equipment up to 20 pounds

Benefits

Comp & perks

Merit-based compensation – Competitive base salary plus bonus
Work from anywhere – Roles are open to candidates located anywhere in the US (United States)
Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
401k+ Match
Comprehensive health, dental, and vision insurance
Paid Parental Leave
Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development
Limited travel may be required for occasional team meetings, training sessions, or business events
Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) and other applicable laws