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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional client-facing care and effective reception skills while managing appointment scheduling and maintaining accurate records. Capable of working collaboratively in a team environment and adapting to the demands of a veterinary practice.
Highest-signal resume keywords
Exceptional Client Facing CareReception SkillsOnline Appointment Booking SystemsNumeracy SkillsVeterinary Receptionist Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Team PlayerAbility To PrioritiseCalm Under PressureFlexible And Willing To Learn
Industry Keywords
Veterinary ReceptionistClient CareAppointment ManagementEmergency AppointmentsPractice Diary Management
About the role
Key responsibilities & impact- Serve as the first point of contact for client phone calls and visits
- Deliver exceptional care to clients, patients, and colleagues
- Carry out reception duties, greet clients on arrival, and update records
- Triage the impact of emergency appointments, contact clients, and rearrange appointments as needed
- Manage the practice diary to optimise appointment availability according to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for online booking
- Process repeat prescription order requests
- Work collaboratively within a supportive team
- Work 1 in 4 Saturday shifts at Whitchurch
- Support the Shrewsbury 24 bank holiday rota
Requirements
What you’ll need- Skilled at providing exceptional client facing care
- Excellent reception skills
- Good numeracy skills
- Experience using online appointment booking systems
- Team player
- Ability to prioritise
- Ability to remain calm under pressure
- Flexible and willing to learn
- Previous veterinary receptionist experience is desirable
Benefits
Comp & perks- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services