IT Technician, IT Specialist for System Integration

medsolve

. Work remotely from a home office: provide support, analyze issues, and deliver solutions by phone and remote tools (1st/2nd level, depending on experience).

Posted 10/24/2026full-timeGermanyMid-LevelSenior💰 €30,000 - €60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and operations, with a strong focus on troubleshooting, installation, and customer service in healthcare IT environments. Proficient in Windows systems, networking, and virtualization technologies, with the ability to create clear documentation and provide solution-oriented support.

Highest-signal resume keywords

IT Support ExperienceWindows Client/Server ManagementNetworking TroubleshootingVirtualization Technologies (Hyper-V/VMware)German Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTroubleshootingInstallationsNetworkingWindowsVirtualizationFirewall ConfigurationBackup/Restore ProcessesPractice Management Software (PVS)Medical Interfaces (DICOM/PACS)

Soft Skills

Solution-Oriented ConsultingService-Focused SupportClear Documentation

Tools & Technologies

Active DirectoryMicrosoft 365VPNWi-FiSOPHOS

Certifications & Qualifications

IT Specialist for System Integration

Industry Keywords

Healthcare ITTI/KIMConnector EnvironmentsEHBA/SMC-B

Tech Stack

Tools & technologies

VMware

About the role

Key responsibilities & impact

Work remotely from a home office: provide support, analyze issues, and deliver solutions by phone and remote tools (1st/2nd level, depending on experience).
Perform installations, rollouts, troubleshooting, and commissioning at customer sites throughout Germany.
Support workstations, networks, printing/scanning systems, card readers, and, where applicable, connected devices.
Work with Windows clients/servers, Active Directory, Microsoft 365, VPN/Wi-Fi/firewall fundamentals, and backup/restore processes.
Provide support in the healthcare IT environment, including TI/KIM, connector environments, and eHBA/SMC-B, depending on your expertise.
Provide solution-oriented consulting and service-focused support for customers throughout Germany.
Create concise, clear documentation such as checklists, tickets, and handover notes.

Requirements

What you’ll need

Experience in IT support, IT operations, or IT service.
Training as an IT Specialist for System Integration is desirable but not required with relevant practical experience.
Solid understanding of Windows, networking, and structured troubleshooting.
Knowledge of virtualization technologies (Hyper-V/VMware).
Knowledge of firewall configuration and operation, particularly SOPHOS.
Willingness to travel throughout Germany.
Category B driver's license.
Very good German language skills (customer-facing proficiency).
Experience with practice management software (PVS) is a plus.
Experience with TI/KIM is a plus.
Experience with medical interfaces, such as DICOM/PACS, is a plus.

Benefits

Comp & perks

Remote-first: work from home—you do not need to go to the office to be productive.
Remote support as a core part of the role, with project- and ticket-dependent on-site assignments.
Predictable customer appointments coordinated with the team.
Clear handovers and standardized processes.
Onboarding, checklists, and knowledge transfer.
Professional remote-work setup (laptop/phone) and modern tools.
Permanent employment contract.