Patient Support Specialist – Tier 1

MEDvidi

. Handle incoming patient requests via calls, email, and chat .

Posted 10/8/2026full-timeRemote • CyprusJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced English proficiency and strong communication skills while providing empathetic support to patients in a telemedicine environment. Capable of managing multiple tasks, adhering to internal processes, and ensuring timely case resolution.

Highest-signal resume keywords

Advanced English Proficiency (C1-C2)Customer Support ExperienceProblem-Solving SkillsEmpathy and Attention to DetailFamiliarity with HIPAA and EHR

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SupportTelemedicine KnowledgeMedical TerminologyDocumentation AccuracyCase Tracking

Soft Skills

Strong CommunicationMultitasking AbilityProfessionalism in Stressful SituationsOwnership

Tools & Technologies

CRM SystemsEHR Systems

Industry Keywords

HealthcareTelemedicineMental HealthB2B Contract Model

About the role

Key responsibilities & impact

Handle incoming patient requests via calls, email, and chat
Support patients with prescriptions, pharmacies, billing, documents, and general platform-related questions
Escalate complex or unresolved cases to the appropriate internal teams
Track open cases and follow up proactively
Keep patients informed with clear, calm, and empathetic communication
Document interactions accurately in internal systems
Follow internal processes, SLAs, and privacy standards
Work closely with internal stakeholders to ensure timely case resolution
Serve as the first point of contact for patients navigating MEDvidi's telemedicine platform

Requirements

What you’ll need

Advanced (C1-C2) English proficiency is required
2+ years of recent experience in customer support, patient support, or a similar client-facing remote role
Strong communication, problem-solving, and multitasking skills
Ability to stay professional in stressful or emotionally sensitive situations
High level of empathy, ownership, and attention to detail
Ability to learn new tools, workflows, medical terminology, and product logic quickly
Full availability to work either specified schedule, including weekend shifts, aligned with US Pacific Time
Flexibility to accommodate a different schedule during the initial training period
Readiness to work under a B2B contract model
Access to your own computer and a reliable internet connection, with the ability to work effectively in a fully remote environment
Experience in healthcare, telemedicine, or mental health is nice to have
Familiarity with HIPAA, EHR, or CRM systems is nice to have
Experience supporting US customers is nice to have

Benefits

Comp & perks

Work remotely from any EU country under a B2B model
Competitive compensation in USD and clear growth opportunities
Health bonus after the probation period
Sports and wellness compensation
19 paid vacation days per year
3 additional wellness days annually
Paid sick leave for the first 5 working days
Gifts to celebrate important life milestones
In-person team gatherings and corporate events
Access to your own computer and a reliable internet connection