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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced English proficiency and strong communication skills while providing empathetic patient support in a telemedicine environment. Capable of managing multiple tasks, adhering to internal processes, and ensuring timely case resolution.
Highest-signal resume keywords
Advanced English Proficiency (C1-C2)Customer Support ExperienceProblem-Solving SkillsEmpathy and Attention to DetailFamiliarity with HIPAA and EHR
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient SupportTelemedicine NavigationMedical TerminologyCase TrackingDocumentation Accuracy
Soft Skills
Strong CommunicationMultitaskingProfessionalism in Stressful SituationsOwnership
Tools & Technologies
EHR SystemsCRM Systems
Industry Keywords
HealthcareTelemedicineB2B Contract ModelUS Customer Support
About the role
Key responsibilities & impact- Handle incoming patient requests via calls, email, and chat
- Support patients with prescriptions, pharmacies, billing, documents, and general platform-related questions
- Escalate complex or unresolved cases to the appropriate internal teams
- Track open cases and follow up proactively
- Keep patients informed with clear, calm, and empathetic communication
- Document interactions accurately in internal systems
- Follow internal processes, SLAs, and privacy standards
- Work closely with internal stakeholders to ensure timely case resolution
- Serve as the first point of contact for patients navigating the telemedicine platform
Requirements
What you’ll need- Advanced (C1-C2) English proficiency is required
- 2+ years of recent experience in customer support, patient support, or a similar client-facing remote role
- Strong communication, problem-solving, and multitasking skills
- Ability to stay professional in stressful or emotionally sensitive situations
- High level of empathy, ownership, and attention to detail
- Ability to learn new tools, workflows, medical terminology, and product logic quickly
- Full availability to work either specified schedule, including weekend shifts, aligned with US Pacific Time
- Flexibility to accommodate a different schedule during the initial training period
- Readiness to work under a B2B contract model
- Access to your own computer and a reliable internet connection
- Ability to work effectively in a fully remote environment
- Experience in healthcare, telemedicine, or mental health is nice to have
- Familiarity with HIPAA, EHR, or CRM systems is nice to have
- Experience supporting US customers is nice to have
Benefits
Comp & perks- Competitive compensation in USD
- Clear growth opportunities
- Health bonus after the probation period
- Sports and wellness compensation
- 19 paid vacation days per year
- 3 additional wellness days annually
- Paid sick leave for the first 5 working days
- Gifts to celebrate important life milestones
- In-person team gatherings and corporate events
- Fully remote work from any EU country under a B2B model